Team Leader – Commercial Employer Market Account Team Support

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $88.7k - $147.9k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Function as a player/coach, owning individual Associate Account Manager work while leading Associate Account Managers/Sales Coordinators • Support the Express Scripts Commercial Division Account Care Team • Ensure direct reports meet client and Client Service Team partner needs • Coach and train direct reports • Support escalations and engage cross-functional partners to develop solutions • Serve as process subject-matter expert and provide guidance on policies, procedures, and workflows • Maintain a book of business/group mailbox for client issue resolution, reporting needs, access requests, and tactical tasks • Facilitate resolution of cross-functional operational issues and ensure effective project implementation • Support day-to-day operational, system, process, and issue inquiries • Balance priorities to achieve divisional and team objectives • Monitor resources and communications to identify support opportunities • Identify common issues and drive team process improvements • Monitor team performance and provide detailed reporting • Maintain and update team playbooks, training materials, and resources • Identify opportunities to integrate AI-driven solutions into daily workflows

🎯 Requirements

• Bachelor’s degree in related field or 11 to 14 years of experience • 2+ years of equivalent client support, associate account manager, or account management experience, preferably within ESI • Previous team leadership/coaching experience preferred • Demonstrated time management and organizational skills • Ability to prioritize and manage multiple assignments to completion and meet deadlines • Ability to work collaboratively and professionally interface with others at all levels • Ability to delegate work to staff • Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions with minimal supervision • Knowledge of Microsoft Office tools • For home work, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload • Qualified applicants must meet applicable work authorization and employment requirements

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Tobacco-free policy • Remote work arrangement