Telephonic Critical Support Nurse, RN, Evening Shift

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Triage incoming calls from patients, clinicians, hospitals, and other sources • Intervene to address life-threatening medication interruptions • Guide patients, caregivers, and clinicians through assessment of potential disruptions in medication administration • Troubleshoot issues with infusion devices, answer infusion access questions, and provide therapy support • Coordinate communication between patients, caregivers, pharmacists, nurses, hospital staff, and physicians • Ensure timely provision of products and supplies • Document transactions in patients’ electronic charts

🎯 Requirements

• Registered Nurse (RN) with multistate license in good standing • Valid RN license in state of primary residence • Compact license required • Bachelor of Nursing degree (BSN) preferred • Minimum of 5 years of relevant RN experience in critical care or home infusion • Proficiency with Microsoft Office software (Outlook, Word, Excel, PowerPoint, OneNote) • Understanding of legal and regulatory issues • Ability to compile data and statistics • Strong customer service focus and ability to counsel patients • Strong oral and written communication and organizational skills

🏖️ Benefits

• Health-related benefits including medical, vision, dental • Well-being and behavioral health programs • 401(k) • Company paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence