Customer Support Agent – Freelancer

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Disruptors Den

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤝 B2B

🌍 Social Impact

B2B • Startup • Social Impact

The Disruptors Den is an organization that focuses on innovation and entrepreneurship, providing a platform for startups and new ideas to thrive. It serves as a community for disruptors and visionaries seeking to challenge the status quo and drive change in their respective industries. The goal of The Disruptors Den is to connect like-minded individuals and foster an environment conducive to growth and collaboration.

📋 Description

• Own asynchronous email tickets and backlog items from intake to resolution • Respond to learners with clarity, warmth, and precision • Follow documented workflows and escalation guidelines • Tag, categorise, and document tickets properly • Escalate technical or high-impact issues to senior team members • Contribute to knowledge base updates under guidance • Participate in weekly trend reviews and interpret support data • Identify recurring issue patterns and raise them with clear data and insights • Support social media escalations with the broader team • Maintain high QA standards across volume and complexity • Strengthen the customer journey through a predictable, trustworthy, and human support experience

🎯 Requirements

• Fluent in written and spoken French and English • Must have graduated from an ALX Program within the past 12 months • Excellent written communication with the ability to make complex things simple and human • Strong attention to detail and consistency • Fast learner with a bias toward action and continuous improvement • Comfortable working within structured systems and documented workflows • Willingness to receive feedback and improve quickly • Self-driven and reliable in a remote work environment • Comfortable using ticketing tools such as Freshdesk, Zendesk, HubSpot, or similar platforms, or able to learn quickly • Preferred time zones: UTC-1 to UTC+3 • Internship or project experience in customer support, operations, or tech preferable • Exposure to knowledge base documentation or structured writing preferable • Basic understanding of online platforms or tech systems preferable • Experience working cross-functionally with product, engineering, or community teams preferable

🏖️ Benefits

• Learning-focused role with hands-on experience in customer operations, structured problem-solving, and scalable support systems • Development of clear, human-written communication, process discipline, troubleshooting fundamentals, high-volume support confidence, and escalation skills • Remote work environment • Web collaboration and video conferencing experience