Care Advisor, Care Concierge – Bilingual English/Spanish Preferred

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🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $19 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

💬 Bilingual

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The Helper Bees

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

Healthcare Insurance • SaaS • Wellness

The Helper Bees is a company that offers innovative solutions for aging-in-place, focusing on providing non-medical services that enable older adults to live independently at home. The company has built a comprehensive platform that supports payers and service providers by integrating services such as long-term care insurance claims support, home care, and digital invoicing. With a nationwide network of credentialed service providers, The Helper Bees ensures quality and streamlined care delivery through ongoing monitoring and a seamless payment process. Their platform helps reduce healthcare costs, improve health outcomes, and supports families throughout the claims process by collaborating with Long-term Care Insurance Carriers and Medicare Advantage Plans.

📋 Description

• Assist benefit recipients with navigation of the product platform • Recommend service offerings • Support completion of orders on behalf of members • Utilize assessments and screenings to help clients achieve their care journey goals • Handle administrative tasks supporting members with planning and organizing their benefits • Answer inbound calls to assist members • Make outbound calls for follow-ups • Help members develop access to necessary resources • Participate in the coordination and scheduling of services • Other duties as assigned/necessary

🎯 Requirements

• Passionate about improving health outcomes through home and community-based services • Computer proficiency and knowledge of clerical functions • Interpersonal and telephonic communication skills • Excellent written/verbal communication skills • Proven experience answering inbound calls • Ability to work with multi-disciplinary teams • Excellent time-management and organizational skills • Must be 18 years of age or older • High School Diploma preferred • Experience in Public/Community Health, or related field preferred • Experience in one or more of the following areas: Social Services, Care Coordination, Healthcare Navigation, Public Health, Community Organizing, Volunteer Work

🏖️ Benefits

• Remote work flexibility • Opportunity to empower older adults and their families • Work with a passionate team • Celebrate team wins • Equal opportunity employer