Regional Benefits Coordinator

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $45k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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The Helper Bees

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

The Helper Bees is a company that offers innovative solutions for aging-in-place, focusing on providing non-medical services that enable older adults to live independently at home. The company has built a comprehensive platform that supports payers and service providers by integrating services such as long-term care insurance claims support, home care, and digital invoicing. With a nationwide network of credentialed service providers, The Helper Bees ensures quality and streamlined care delivery through ongoing monitoring and a seamless payment process. Their platform helps reduce healthcare costs, improve health outcomes, and supports families throughout the claims process by collaborating with Long-term Care Insurance Carriers and Medicare Advantage Plans.

📋 Description

• Facilitate and manage service fulfillment within the assigned region • Engage and support health plan members, long-term care insurance policy holders, and direct-to-consumer customers • Assist with benefit/service understanding, resource optimization, service coordination, and communication with providers • Cultivate professional relationships with The Helper Bees’ aging-in-place service provider network • Promote best practices in platform utilization, customer engagement, referral management, scheduling, service completion, and invoicing • Monitor referral activity to ensure timely assignment, acceptance, and service fulfillment • Resolve referral escalations and customer service tickets by reviewing platform/dashboard activity and engaging providers or customers • Prioritize timely referral fulfillment to meet program requirements and ensure customer satisfaction • Self-manage scheduled follow-up engagements • Perform high-volume inbound and outbound telephonic coordination • Collaborate with Account Managers on reporting, escalations, grievances, eligibility, and referral issues • Collaborate with management to assess performance and redirect efforts as needed • Meet or exceed monthly encounter fulfillment goals and performance metrics

🎯 Requirements

• 2+ years of relevant experience in a contact center/customer service environment, program coordination, care coordination/navigation, or similar role • Experience in Public/Community Health or a related field preferred • Experience in the healthcare industry is a plus • Ability to thrive in a fast-paced environment • Professional phone demeanor and written communication • Ability to self-manage daily efforts and work autonomously in a remote work environment • Excellent time-management and organizational skills • Strong passion for helping others and problem-solving • Interpersonal and critical thinking skills • Ability to navigate multiple technology platforms and portals • Comfort and adaptability when working with technology and learning new programs and computer systems • Must be 18 years of age or older • Reliable internet connection and designated work environment conducive to professional phone calls and sensitive data • Ability to remain at a designated workstation for the duration of the workday • Ability to operate a computer, phone, and Voice over Internet Protocol (VoIP) equipment • Selected candidates may be required to undergo a background check and/or drug screen

🏖️ Benefits

• Fully remote work at approved locations within the United States • Flexible remote work arrangement • Reasonable accommodations for qualified individuals with disabilities during the application and interview process