Director, Field Alignment

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Therakos Institute

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Pharmaceuticals

Therakos Institute is the professional education and resources arm of Therakos (Therakos LLC) focused on supporting healthcare professionals who use the THERAKOS CELLEX photopheresis system and UVADEX (methoxsalen) sterile solution. The site and Institute provide clinical information, operator training, patient identification guidance, prescribing resources for extracorporeal photopheresis (ECP), customer support, and access/navigation help for treatment of cutaneous T-cell lymphoma (CTCL) and related photopheresis procedures. Content is intended for US healthcare professionals and emphasizes safety, prescribing information, and operator competence for use of the THERAKOS device and associated drug.

📋 Description

• - Champion a seamless, customer-first approach across all pods. • - Ensure consistent and efficient delivery of Therakos’ value proposition. • - Ensures Therakos presents a unified face to the customer. • - Lead through collaboration and influence, not formal authority. • - Build strong partnerships within the Pod(s) and with functional leaders to align priorities and resolve challenges. • - Use data-driven insights to guide decisions on resource allocation, timelines, and risk mitigation. • - Develop dashboards and KPIs for Pod performance and customer experience metrics. • - Champion creation, deployment and use of enabling technologies including Veeva, Power BI, and related AI tools. • - Serve as the point of coordination for assigned accounts, proactively identifying risks, removing friction, and ensuring timely follow-through across the Pod. • - Establish and maintain an account health operating rhythm (regular touchpoints, open-issue logs, action tracking, and clear owners/dates) to prevent issues from escalating. • - Partner with Commercial, Medical, and Service, to triage customer needs early, clarify next steps, and align on expected timelines and communications. • - Synthesize customer feedback and operational insights to inform improvements in process, training, tooling, and performance metrics—escalating only when threshold criteria are met. • - Align Pod strategies with corporate goals and priorities. • - Drive scenario and account planning for growth and lifecycle management. • - Create and deploy cross-Pod collaboration and continuous improvement processes. • - Promote transparency and knowledge and best practice sharing across regions and functions. • - Drive Pod planning, execution, reflection and adjustments through advanced understanding of customer needs and best-in-class internal and external capabilities. • - Actively identify and dismantle Pod bottlenecks ensuring accountability for execution across all Pods. • - Ensure critical information is shared within and across Pods ensuring compliant communication and documentation. • - Implement conflict resolution frameworks to manage Pod friction / ensure unification.

🎯 Requirements

• - Bachelor’s degree in life sciences, engineering, or business; advanced degree preferred. • - 5-10+ years in biotech/pharma. • - Strong analytical skills and proficiency in building and deploying decision-support capabilities. • - Proven ability to lead through influence in a matrixed environment. • - Experience building and deploying best-in-class customer-facing processes. • - Excellent communication and relationship-building skills. • **Core Competencies** • - Customer-first mindset • - Analytical and strategic thinking • - Process excellence • - Change leadership • - Collaborative leadership without hierarchy • - Influence-based decision-making • - Cross-functional and cross-regional integration

🏖️ Benefits

• - Competitive salary and benefits package. • - Opportunities for professional development and career growth. • - Collaborative and innovative work environment.