Service Operations Coordinator

Job not on LinkedIn

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thermal Scientific Works

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏭 Manufacturing

🔬 Science

🔧 Hardware

Manufacturing • Science • Hardware

Thermal Scientific Works is a supplier of thermal and scientific equipment, appearing to offer laboratory and industrial temperature-control products such as temperature controllers, sensors, furnaces/ovens and related control and automation components. The company lists products on B2B marketplaces (e. g. , IndiaMART) and serves industrial, laboratory and research customers seeking thermal processing and measurement solutions.

📋 Description

• Dispatch and coordinate service requests to technicians based on priority, skillset, location, and availability • Monitor work queues and service ticket assignments for timely response and resolution • Schedule, reschedule, and prioritize service activities to meet customer expectations and SLAs • Track technician progress and address scheduling conflicts or delays • Create, update, monitor, and close service tickets in ServiceNow and other service management tools • Ensure ticket information is accurate, complete, and properly documented • Monitor ticket aging, escalations, and backlog management • Support process improvement initiatives within ServiceNow • Serve as primary contact for technicians requiring scheduling and dispatching • Build relationships with field technicians and support teams • Help technicians navigate service processes, procedures, and system requirements • Collaborate with technicians to complete work efficiently and document it accurately • Coordinate with technicians across Europe as needed, including managing work orders and incoming ServiceNow requests • Generate and maintain service reports and operational metrics • Assist with workload balancing and resource planning • Identify workflow and service delivery process improvements • Support the Service Delivery Manager and ServiceNow program as the coordination point between customers, technicians, and service management

🎯 Requirements

• High school diploma or equivalent required • Minimum 2 years of experience in dispatching, service coordination, technical support, help desk operations, field service, or a related role • Strong computer skills and ability to quickly learn new software platforms • Experience with ticketing systems, work order management systems, or service management tools • Excellent organizational and multitasking abilities • Strong verbal and written communication skills • Ability to prioritize competing tasks in a fast-paced environment • Proven ability to work independently and as part of a team • Experience with ServiceNow or similar IT Service Management (ITSM) platforms preferred • Experience with Air-Cooled Chiller, Air Handlers, and closed looped systems preferred • Background supporting technical field service teams, data center operations, facilities maintenance, IT support, or related technical environments • Understanding of service delivery processes, incident management, and work order management • Experience monitoring service metrics and performance reporting

🏖️ Benefits

• Flexibility and autonomy to execute and do your best work • Collaboration with experienced industry experts • Respectful, continuous-learning culture driven by excellence • Fast-paced, entrepreneurial environment • Opportunity to make an impact benefiting people and the planet • Up to 10% travel required

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