Front Office Operations Specialist

🔥 14 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 11%

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Ivy Rehab Network

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5001 - 10000 employees

🏥 Healthcare

🧘 Wellness

Healthcare • Wellness

Ivy Rehab Network is a rapidly growing network of outpatient physical, occupational, speech, and ABA (Applied Behavior Analysis) therapy clinics across the United States. Founded in 2003, Ivy Rehab's mission is to inspire and enable people to live life to the fullest, providing exceptional care and personalized treatment. With over 580 clinics and more than 5,000 team members, Ivy Rehab is committed to delivering unparalleled patient outcomes and embraces a culture of community and empowerment.

📋 Description

• Analyze operational and revenue cycle data to identify trends, performance gaps, opportunities, and risks • Develop, maintain, and distribute operational reports and dashboards covering front office performance, patient access, scheduling, authorizations, collections, and other key business metrics • Conduct audits and workflow reviews to assess operational effectiveness and adherence to established standards • Monitor key performance indicators and provide actionable recommendations to improve operational outcomes • Translate complex data into meaningful insights supporting decision-making and operational strategy • Coordinate and support implementation of pediatric operational initiatives across local, regional, and territory-level operations • Manage project timelines, deliverables, stakeholder communications, and action plans • Track initiative progress, identify risks or barriers, and drive follow-up • Support rollout of new programs, operational enhancements, acquisitions, and workflow changes • Facilitate project meetings and maintain accountability for deliverables and follow-up actions • Identify opportunities to improve front office workflows, operational efficiency, and patient experience • Support evaluation and optimization of front office processes • Assist in developing and maintaining operational standards, procedures, and workflow documentation • Partner with stakeholders to translate initiatives into training materials, onboarding resources, and operational workflows • Support change management through communication planning, stakeholder engagement, and implementation • Collaborate with Revenue Cycle, Clinical Operations, Front Office Operations, Infinx, Patient Experience, and other support functions • Develop presentations, scorecards, executive summaries, and leadership reporting materials • Support the Director of Front Office Operations in meetings with recaps, recommendations, and follow-up • Assist with strategic planning through project coordination, data analysis, and operational execution • Ensure visibility into progress, outcomes, and areas requiring attention

🎯 Requirements

• Bachelor's degree (preferred) in Business Administration, Healthcare Administration, Operations Management, or a related field; equivalent experience may be considered • 3+ years of experience in healthcare operations, program coordination, project management, business operations, or a related role • Strong analytical and problem-solving skills with the ability to interpret and act on data • Demonstrated experience managing multiple priorities and projects simultaneously • Advanced proficiency in Microsoft Excel, PowerPoint, Outlook, and reporting tools • Experience working with EMR or practice management systems • Excellent written and verbal communication skills • Strong relationship-building, organizational, and stakeholder-management capabilities • Ability to work independently while effectively managing competing priorities • Experience in pediatric healthcare, rehabilitation, or ambulatory care operations • Familiarity with front office operations, scheduling, patient access, authorizations, and revenue cycle workflows • Experience supporting operational improvement, process optimization, or change management initiatives • Knowledge of KPI reporting, dashboard development, and performance monitoring

🏖️ Benefits

• Eligibility for full benefits package beginning within your first month of employment • Generous PTO (Paid Time Off) plans • Paid holidays

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