Technical Support Technician

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🕒 March 30

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Thermal Scientific Works

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔬 Science

🔧 Hardware

🤝 B2B

Science • Hardware • B2B

Thermal Scientific Works is a supplier of thermal and scientific equipment, appearing to offer laboratory and industrial temperature-control products such as temperature controllers, sensors, furnaces/ovens and related control and automation components. The company lists products on B2B marketplaces (e. g. , IndiaMART) and serves industrial, laboratory and research customers seeking thermal processing and measurement solutions.

📋 Description

• Respond to alarms, calls, and tickets; validate mode, temperatures, flow, and unit status • Capture trends, screenshots, and event timelines • Execute approved runbook actions and stabilization steps • Escalate potential SOO or efficiency concerns with evidence, not speculation • Support EU CX as needed (time-zone coverage, coordination, data collection, escalation assistance) • Authority / Limits: Overrides are permitted only when explicitly approved by the Director of Technical Service or Manager, Technical Support Operations. All overrides must be documented, time-bound, and reviewed post-action. No control tuning without approval. • Success Looks Like: Accurate, timely data capture that enables fast decisions; disciplined escalation with complete context; safe execution under pressure with minimal rework. • Travel required during the training period

🎯 Requirements

• HVAC technical school • 2–4 years supporting HVAC, controls, or mission-critical systems • Basic understanding of chilled water systems and control fundamentals • Ability to follow runbooks and escalation procedures precisely • Comfortable in a 24/7 support environment; strong documentation habits

🏖️ Benefits

• A fast-paced, entrepreneurial culture focused on innovation. • A flexible, autonomous work environment. • A culture of respect, learning and excellence. • Experienced, highly talented experts as team peers. • Growth and travel opportunities. • A team of change-makers having a significant impact on people and the planet.