Field Service Engineer, Electron Microscopy

🔥 7 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $28 - $43 / hour

⏰ Full Time

🟢 Junior

🔧 Field Service Engineer

👻 Ghost score 0%

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

🏥 Healthcare

Biotechnology • Pharmaceuticals • Healthcare

Thermo Fisher Scientific is the world leader in serving science, with a stated mission to enable customers to make the world healthier, cleaner and safer. The company provides a broad portfolio of laboratory instruments, analytical technologies, diagnostics, consumables, software and services that support life‑sciences research, analytical testing, clinical diagnostics and the development and manufacture of therapies. Its operations and offerings (as described on its site and in its news) include advanced imaging and electron microscopes, chromatography and mass‑spectrometry systems, genetic and clinical testing, lab automation and AI tools, bioprocessing and contract development/manufacturing services (brands cited include Thermo Scientific, Applied Biosystems, Invitrogen, Gibco, Fisher Scientific, Unity Lab Services, Patheon and PPD). Thermo Fisher reports annual revenue over $45 billion and emphasizes corporate social responsibility, environmental and community programs alongside its scientific products and services.

📋 Description

• Install, maintain, repair, and calibrate electron microscopy systems, including SEM, TEM, and FIB systems • Conduct scheduled preventive maintenance to ensure optimal system performance • Troubleshoot and diagnose complex issues involving electronics, vacuum systems, high-voltage components, and integrated software • Provide technical support to customers and collaborate with field service engineers to resolve service challenges • Develop customer relationships while ensuring customer satisfaction and system uptime • Travel to customer sites to install equipment, perform repairs, and support system operation • Document service activities and submit detailed field service reports • Train and provide technical guidance to customers on system operation and maintenance • Follow safety procedures and quality standards while servicing equipment in laboratory environments • Provide feedback to engineering, product quality, and service leadership teams for continuous product improvement • Support updates to technical documentation and service procedures • At more experienced levels, mentor junior engineers, lead complex installations, and serve as a technical escalation resource

🎯 Requirements

• Bachelor’s degree in Electronics, Engineering, Physics, Chemistry, or related technical field or equivalent combination of education and technical experience in electronic systems • Field Service Engineer I: 1+ years of hands-on technical experience installing, troubleshooting, repairing, or calibrating sophisticated analytical equipment such as SEM, TEM, FIB, or similar systems • Field Service Engineer II: 3+ years of hands-on experience installing, troubleshooting, repairing, or calibrating complex analytical instrumentation • Field Service Engineer III: 5+ years of experience supporting sophisticated analytical systems with demonstrated ability to troubleshoot complex system-level issues • Valid driver’s license • Ability to travel up to 75% within assigned territory • Ability to lift up to 50 lbs. and work in laboratory environments • English proficiency required • Hands-on experience with SEM, TEM, FIB, or similar advanced analytical systems preferred • Experience diagnosing and repairing ultra-high vacuum (UHV) systems preferred • Experience working with high voltage equipment preferred • Strong electronics and mechanical troubleshooting skills with component-level diagnosis • Ability to read and interpret technical documentation, schematics, and system diagrams • Excellent customer service and communication skills • Strong organizational and time management capabilities • Proficiency with Microsoft Office and service management software • Strong analytical and problem-solving abilities • Ability to work independently in a field-based environment • Ability to train and support customers on system operation • Experience documenting service activities and preparing detailed reports • Demonstrated commitment to safety protocols and quality standards • Demonstrated success contributing to customer satisfaction goals

🏖️ Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs • Commuter benefits • Tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) • Accident and life insurance • Short- and long-term disability in accordance with company policy • Competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) with the opportunity to purchase company stock at a discount • Variable annual bonus based on company, team, and/or individual performance results in accordance with company policy

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