Field Service Engineer I – Analytical Instrumentation

🔥 13 hours ago

🌽 Illinois, Maine, +5 more states – Remote

🌽 Illinois – Remote 🦞 Maine – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $23 - $34 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

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👻 Ghost score 0%

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Provide on-site and remote technical support for Thermo Scientific chemical analysis instrumentation within an assigned territory • Install and commission analytical instrumentation and follow established testing procedures • Perform preventive maintenance, calibration, troubleshooting, and repairs • Troubleshoot mechanical, electrical, optical, electronic, computer, and software-related instrument issues • Diagnose instrument performance problems and identify corrective actions • Test instruments after repairs, maintenance, and installation to verify performance specifications • Provide technical support to customers and other field service personnel • Develop positive working relationships with customers, laboratory personnel, system users, and colleagues • Travel to customer locations, including short-notice and overnight travel • Complete field service reports, expense reports, service documentation, and other required records • Provide basic customer training on instrument operation, routine maintenance, and best practices • Escalate complex technical issues to senior Field Service Engineers, Technical Support, or product specialists • Provide feedback to technical support, engineering, and product quality teams • Update and correct service documentation, procedures, and technical information • Maintain assigned tools, test equipment, service parts, and company assets • Follow company and customer-site safety procedures • Develop technical expertise through product training, field experience, and collaboration • Support projects and initiatives improving business operations and delivery • Support customers primarily within assigned Midwest, Northeast, or Southeast territories, with up to 80% travel

🎯 Requirements

• Bachelor's degree in Chemistry, Engineering, Physics, Electronics, Instrumentation, or a related technical/scientific field, or an equivalent combination of education and relevant technical experience • Candidates should reside in or near Chicago, Houston, St. Louis, Cleveland, Augusta, Nashville, Raleigh, or Durham • Located within reasonable proximity to a major airport • Strong mechanical and electrical aptitude • Ability to systematically diagnose technical problems and determine appropriate corrective actions • Ability to read and interpret technical documentation, electrical schematics, diagrams, and service procedures • Basic understanding of electrical and electronic systems and safe use of diagnostic and test equipment • General understanding of laboratory instrumentation and scientific measurement principles • Ability to troubleshoot computer hardware, instrument software, communication systems, and basic networking issues • Experience with Microsoft Windows operating systems and standard business software • Strong verbal and written communication skills with professional working proficiency in English • Ability to travel regionally and, when required, nationally or internationally • Ability to acquire and maintain a valid passport as required • Must possess and maintain a valid driver's license • Ability to comply with customer-site safety requirements and applicable Thermo Fisher Scientific safety policies • Ability to safely lift, move, or maneuver equipment and service components weighing up to 50 lbs., with or without reasonable accommodation • Experience troubleshooting electrical, electronic, mechanical, optical, computer, or software systems is preferred • Experience working with analytical, mechanical, or robotic instrumentation is beneficial • Previous experience in field service, laboratory instrumentation, equipment maintenance, military technical roles, engineering technician roles, or related customer-facing technical positions is beneficial • Ability and willingness to continuously learn new technologies and successfully complete required technical training

🏖️ Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) • Accident and life insurance • Short- and long-term disability in accordance with company policy • Competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) with the opportunity to purchase company stock at a discount • Variable annual bonus eligibility based on company, team, and/or individual performance results