Field Service Engineer I

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🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $25 - $38 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Perform onsite installation, basic repairs, preventive maintenance, calibrations, updates, and operational qualifications on analytical and laboratory instrumentation • Troubleshoot mechanical, electrical, vacuum, software, and networking-related issues with support from senior engineers and technical support when needed • Respond to customer service requests in a timely and professional manner • Document all service activities, repairs, parts usage, and customer interactions within company service systems • Maintain regular communication with customers regarding service schedules, system status, and repair updates • Support customer operator training on instrument operation, maintenance, and best practices • Assist senior Field Service Engineers during complex installations, escalations, and large customer projects • Manage and maintain assigned company tools, test equipment, service inventory, and car stock • Travel daily within assigned territory to customer laboratories, research facilities, manufacturing sites, and universities • Participate in technical training programs, certifications, and self-study to build product knowledge and technical competency • Collaborate with Technical Support, Applications, Sales, Engineering, and fellow service engineers to resolve customer issues • Follow all company safety procedures and laboratory compliance requirements while working with high-voltage systems, chemicals, and scientific equipment • Support flexible scheduling and occasional emergency service coverage based on customer and business needs • Perform additional duties as assigned

🎯 Requirements

• Bachelor’s degree in Engineering, Electronics, Mechanical Engineering, Biomedical Engineering, Physics, Chemistry, Biology, Computer Science, or related technical/scientific field • No prior field service experience required; internship, co-op, military technical training, or laboratory instrumentation experience preferred • Basic understanding of electronics, mechanics, vacuum systems, and computer hardware/software troubleshooting • Strong problem-solving and analytical skills • Excellent customer service and communication abilities • Ability to read and interpret technical documentation, schematics, and engineering drawings • Proficiency with Windows operating systems, Microsoft Office, and basic networking concepts • Strong organizational and time management skills • Ability to work independently while also collaborating effectively with team members • Valid driver’s license required • Ability to travel frequently within assigned territory (50–75%)

🏖️ Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount