Field Service Engineer II – Electron Microscopy

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🔥 0 minutes ago

🏛️ District of Columbia – Remote

🏛️ District of Columbia – Remote

💵 $31 - $42 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Contribute to delivering excellent service for sophisticated analytical and scientific instruments • Install, maintain, troubleshoot, and repair complex equipment • Provide exceptional customer service • Work with customers across research, industrial, and healthcare settings • Collaborate with global teams and advanced technology to drive scientific advancement

🎯 Requirements

• Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments • Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field • Additional relevant certifications are advantageous • Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level • Experience with ultra-high vacuum systems and high voltage equipment preferred • Excellent customer service and communication skills, both written and verbal • Strong organizational and time management capabilities • Proficiency with Microsoft Office suite and service management software • Ability to read and interpret technical documentation and schematics • Valid driver's license and ability to travel up to 50-75% within assigned territory • Physical ability to lift up to 40 lbs and work in various laboratory environments • Proficiency in English required; additional languages beneficial • Strong problem-solving abilities and capacity to work independently • Adherence to safety protocols and quality standards • Ability to respond to customer needs with short notice • Ability to effectively train and support customers on equipment operation • Experience documenting service activities and preparing detailed reports • Demonstrated success in meeting customer satisfaction goals

🏖️ Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount