Field Service Technician

🕒 July 2

🏄 California – Remote

🏄 California – Remote

💵 $22 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

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Diebold Nixdorf

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1859

🏦 Banking

🛒 Retail

💳 Fintech

Banking • Retail • Fintech

Diebold Nixdorf is a global company focused on transforming the way people bank and shop by providing innovative solutions for the banking and retail sectors. With a commitment to sustainability, Diebold Nixdorf offers scalable, AI-powered technology that enhances financial inclusion and promotes environmentally friendly operations. Their services include a range of support portals and customer experience solutions, which aim to help retail banks and grocers adapt to the evolving market demands.

📋 Description

• - Gains familiarity with Field Service Technician practices and procedures. • - With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures. • - Performs hardware repairs on a component level. • - Cleans and adjusts mechanical components. • - Configures and installs applicable software. • - Preventive Maintenance: Performs routine checks according to documented procedures. • - Refills consumables as directed. • - IMAC/R: Installs, moves, adds, changes and removes hardware and software products. • - Customer Training: Instructs and trains customers on usage and operation of installed hardware and software. • - Participates in regular hardware and software trainings (on the job, classroom and web based). • - Participates in the implementation of measures to achieve agreed KPIs. • - Assists with special projects as assigned.

🎯 Requirements

• **Required Qualifications** • - Education or equivalent work experience required. • - Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services. • - Good written and verbal communication skills. • - Driver's license and driving record that satisfies DN's fleet requirements. • - PC literacy and good knowledge and application of the relevant tools and methods. • - Product knowledge of relevant industry and basic ITIL skills preferred. • - Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings. • - Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. • - Acceptance of exposure to the outside elements. • - Shift adaptability, which would include an on-call rotation for evenings and weekends. • - Exceptional customer service skills are needed. • - Ability to organize and inventory truck stock parts and tools. • - Sense of urgency, organizational skills, professional presence and work in team environment. • - Ability to pass MVR, background and drug test where required.