Field Service Engineer II

Job not on LinkedIn

🔥 3 hours ago

🌲 North Carolina, Maryland, +3 more states – Remote

🌲 North Carolina – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote ⚔️ Virginia – Remote

💵 $31 - $47 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Performs installations, maintenance, repairs and other verification/qualification services on hospital and laboratory instruments in an assigned territory • Sets up and installs instrumentation and peripheral equipment at customer sites • Conducts preventative maintenance service of instrumentation • Provide technical assistance for troubleshooting instrumentation via phone, email, and/or in person in response to requests, inquiries, and complaints • Repairs instruments and/or replaces instrument components as needed • Meets key quality/performance indicators based on metrics established for field service • Ensures customer inquiries and requests are responded to within service level agreement • Documents calls and complaints in tracking software • Provides training for customers as well as Technical Service staff as needed

🎯 Requirements

• Associates Degree, Bachelor’s Degree, or equivalent certification in electronics, engineering, physics, or related field of study required • 2 years of experience as Field Service Engineer in support of laboratory instrumentation required • 75% travel, including weekends as needed • Some International travel may be required for training etc. • Strong customer interaction and interpersonal skills • Excellent organizational and time management skills • Self-directed; takes initiative • Ability to multi task among a variety of concurrent activities with the ability to handle priorities • Ability to work cohesively and effectively in a team environment • Proficient using Microsoft Office products

🏖️ Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount