Field Service Engineer III – IOMS

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🔥 0 minutes ago

🗽 New York, Maryland, +4 more states – Remote

🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $40 - $58 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Perform installation, preventive maintenance, troubleshooting, and repair of analytical and microscopy equipment at customer sites • Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance • Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals • Train and support customers on equipment operation, maintenance practices, and basic troubleshooting • Accurately document field service activities, including installation report and service work report, and submit timely through the required system • Assist Commercial Teams with technical information, training, and demonstrations • Manage territory activities effectively, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams • Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues

🎯 Requirements

• Bachelor's Degree in Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field with 5+ years of experience installing, troubleshooting, repairing and calibrating analytical instruments or Advanced Degree with 3+ years of experience • Demonstrated expertise with complex electro-mechanical systems preferably with High Resolution Mass Spec instruments • Strong diagnostic, troubleshooting and problem-solving abilities for hardware and software issues • Experience mentoring and training others preferred • Excellent interpersonal communication skills and proven ability to build positive customer relationships • Ability to read and interpret technical documentation, schematics, and engineering drawings • Ability to work independently while maintaining strong team collaboration • Availability to respond to urgent customer needs • Proficiency with Windows operating systems, networking, and standard business software • Must follow all safety protocols and be able to work in cleanroom environments when required • Physical ability to lift up to 50 lbs. and work in laboratory environments

🏖️ Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount