Field Service Engineer

Job not on LinkedIn

🕒 June 26

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $31 - $42 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers • Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel • Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc. • Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions • Collaborate with internal partners to resolve customer issues and improve processes • Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or advanced operators • Increase technical competency level servicing instruments by completing in-person or online training courses • Manage travel expenses and follow Thermo Fisher Scientific travel policies and guidelines

🎯 Requirements

• Possess an associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical or similar, or equivalent combination of skills and experience • Experience in related life sciences, biomedical engineering and/or technical customer-facing roles • Experience with operating, troubleshooting, repairing, and calibrating complex analyzers or systems • Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA) preferred • Strong competency on Windows and other software, network knowledge, electrical/electronics, mechanics, chemistry technology; an analytical thinker with good engineering aptitude • Ability to obtain and possess a valid REAL ID driver's license, with a clean Motor Vehicle report • Overtime and last-minute schedule changes may occur to ensure customer satisfaction

🏖️ Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount