Senior Technical Support Specialist

Job not on LinkedIn

🔥 53 minutes ago

🏛️ District of Columbia – Remote

🏛️ District of Columbia – Remote

💵 $49 - $74 / hour

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Provide expert-level support for sophisticated analytical and microscopy systems • Collaborate with customers worldwide to optimize their research and analytical capabilities • Utilize remote diagnostic technologies while building strong relationships with field teams, R&D, and customers • Combine technical problem-solving, customer interaction, and continuous learning as you work with advanced scientific instrumentation

🎯 Requirements

• Associate's degree plus 5 years of relevant experience • Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical/scientific field • Strong analytical and diagnostic skills with sophisticated scientific equipment and software • Excellent interpersonal and communication abilities across all levels of technical expertise • Proven troubleshooting skills and ability to resolve complex technical issues • Demonstrated customer service excellence and professional relationship management • Advanced proficiency in relevant technologies, hardware, and software platforms • Strong project management and documentation capabilities • Proficiency in English (minimum B2 level); additional language skills are advantageous • Ability to work independently and collaboratively in a team environment • Willingness to travel 15-30% of time for customer support and training • Experience with CRM systems and technical documentation • Expertise in Windows-based software, networking, and computer hardware • Ability to manage multiple priorities effectively in a deadline-oriented environment • Knowledge of quality systems and regulatory compliance • Demonstrated commitment to continuous improvement and innovation

🏖️ Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount