Customer Service Representative

Job not on LinkedIn

🕒 August 21

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Sydney Call Centre

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

💼 Consulting

👥 B2C

☁️ SaaS

Consulting • B2C • SaaS

The Sydney Call Centre is a leading Canadian tech-enabled business process outsourcing (BPO) and information and communications technology (ICT) firm located in Nova Scotia, Canada. Specializing in both B2B and B2C call center services, the company offers a range of solutions including lead generation, inbound customer care, and outbound sales. With a focus on utilizing advanced technology and digital platforms, The Sydney Call Centre aims to enhance the customer experience and drive growth for its clients.

📋 Description

• Engage with customers through inbound calls to understand and resolve issues • Use internal systems to manage accounts and process requests • Identify opportunities to upsell or upgrade services using consultative sales techniques • Explain products, services, and processes clearly to customers • Escalate complex issues to management when necessary • Ensure first-call resolution through effective communication and problem-solving • Support inbound calls, technical troubleshooting, and back-office processing for commercial and public sector clients

🎯 Requirements

• Age 18+ • High school diploma or equivalent • Strong written and verbal communication skills • Typing speed of 20+ WPM with accuracy • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) • Familiarity with Windows operating systems • Dependable and punctual with a strong work ethic • Conflict resolution, troubleshooting, and customer engagement skills • Empathetic, patient, and responsive to customer needs • Ability to multitask, stay organized, and work independently • Team-oriented with a customer-first mindset • Comfortable in a fast-paced, dynamic environment • Must be authorized to work in the country where the job is based • Must be willing to submit to a Level II background and/or security investigation with fingerprinting • Must be willing to submit to drug screening; does not apply in Canada

🏖️ Benefits

• Paid time off (PTO) • Paid holidays • Supplemental health coverage through Blue Cross for full-time employees • Life insurance options • Accident and critical illness insurance • Career growth and internal promotion opportunities • Paid training • Team-oriented work environment • Casual dress code