Care Navigator

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🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Think of Us

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 Non-profit

🌍 Social Impact

Non-profit • Social Impact

Think of Us is a transformative organization focused on reshaping the child welfare system. Guided by individuals with lived experience, the company collaborates with leaders and practitioners across the nation to develop and implement scalable solutions and policy reforms. Its initiatives aim to ensure every child has a loving home by centering on foster care, kinship care, and diversity, equity, and inclusion. Think of Us advocates for and participates in significant legislation and reforms, such as the Strengthening Families Act, to improve outcomes for children and families impacted by the welfare system. It also offers innovative programs like the digital youth museum and Center for Lived Experience, contributing to a systemic transformation in child care.

📋 Description

• Serve as a consistent, trusted point of contact for TAY and kinship families through phone, text, email, and digital platforms • Build and sustain relationships with California community partners for warm referrals and collaborative problem-solving • Deploy micro-cash grants as engagement and stabilization tools and capture structured data on family need • Activate crisis support protocols and coordinate timely, stabilizing care through ConnectMe and relevant partners • Conduct comprehensive, Motivational Interviewing-informed needs assessments using ConnectMe’s smart intake tools • Recognize change talk and adjust navigation strategies to individuals’ readiness • Identify resource gaps and systemic barriers to inform strategy, advocacy, and resource development • Collect and document user feedback and satisfaction data • Manage an active caseload across multiple stages of the care journey • Co-develop and track individualized action plans in ConnectMe • Guide individuals through transitions to community partners, service providers, and government programs • Help individuals navigate complex systems, applications, eligibility requirements, and bureaucratic processes • Match individuals with culturally responsive services using ConnectMe’s technology-assisted directory • Support individuals facing digital access or literacy barriers and flag accessibility gaps • Implement and scale ConnectMe tools, including technology-assisted intake, automated follow-up, chatbots, and digital referral workflows • Document frontline insights to improve the platform and practice model • Contribute lived-experience and human-centered design perspectives to product and innovation work • Codify technology-enabled practices and capture lived-experience data through case notes • Enter data accurately and on time while maintaining privacy and ethical standards • Participate in team debriefs, learning sessions, case consultations, and organizational deliverables • Collaborate with Innovation and Tech on systemic barriers, policy insights, and advocacy models

🎯 Requirements

• 3+ years of experience accessing and navigating child welfare systems and/or other social service systems • Ideally 2+ years of professional experience in direct service, case management, or navigation • Trained or experienced in Motivational Interviewing • Ability to practice Unconditional Positive Regard, cultural humility, and sensitivity to lived experiences • Systems navigation experience with complex, fragmented systems • Personal or professional experience with child welfare systems or other social impact work, or strong commitment to learning about these systems • Commitment to centering the voices and experiences of people with lived experience • Solutions-oriented mindset and ability to adapt in a fast-growing, evolving organization • Experience with data entry and documentation in case management, CRM, or tracking systems • Ability and willingness to learn and adapt digital tools • Familiarity with California’s child welfare system, county structures, or specific state programs • Bachelor’s Degree in social work, counseling, human services, or a related field is required • Relevant lived experience and demonstrated professional competency may be considered in lieu of or in addition to formal education • Motivational Interviewing training is expected within the first 90 days of employment • Spanish bilingual ability, written and verbal, is preferred

🏖️ Benefits

• 100% employer-paid medical, dental, and vision coverage for employees; 50% for dependents • Access to Talkspace for confidential therapy and mental health support • Short-Term Disability, Life, and AD&D Insurance included • Optional Long-Term Disability and Supplemental Life Insurance • Health Care and Dependent Care FSAs available • 401(k) Plan for pre-tax retirement contributions • Work-from-home setup stipend to optimize your workspace • Flexible PTO policy, plus sick leave and paid leaves of absence • 8 company holidays, plus two organization-wide seasonal breaks • Professional development support aligned with organizational needs, role, performance, business needs, and Company policies • Regular organization-wide learning sessions on relevant and reflective topics