Systems Administrator, Patch Management

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⌨️ Systems Administrator

👻 Ghost score 10%

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Thrive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🔒 Cybersecurity

💼 Consulting

Cybersecurity • Consulting

Thrive is a B2B technology services firm that provides managed IT, cloud, and cybersecurity solutions for mid-market and enterprise clients. Its offerings include managed detection and response (MDR), EDR/NDR, vulnerability management, autonomous penetration testing, patching, managed firewalls, dark web monitoring, email/DNS security, security awareness training, incident response and remediation, and specialized security for Microsoft 365 and Azure. Thrive also delivers managed cloud services, disaster recovery, colocation, ServiceNow-based ITSM (TransformIT), managed network services, vCISO/vCIO advisory, and compliance support for standards such as HIPAA, GLBA, CMMC, GDPR and others. The company targets industries including financial services, healthcare, government, education, life sciences, and professional services, positioning itself as a consultancy and managed services provider that combines security, cloud, and digital transformation capabilities.

📋 Description

• Follow Thrive's established best practices for task management • Manage the daily prioritization, coding, and routing of service incidents, requests, and change control • Design and implement patching schedules and configurations aligned with customer requirements and Thrive Service Offerings • Set and manage client expectations throughout troubleshooting, focusing on prompt resolution and customer service • Troubleshoot patching issues, installation failures, and configuration-related errors • Perform patch maintenance including onboarding, approvals, catalog updates, and client configurations • Create and maintain documentation for processes, procedures, and system configurations • Communicate regularly with clients regarding patching and configurations • Document time within the case management system following Thrive’s best practices • Communicate with customers via phone, email, and chat, providing clear updates and case status throughout resolution • Organize and own customer cadence meetings to discuss patch configuration and patch health score results • Stay current on new technologies to provide updated support and training to staff and clients • Collaborate with team members and support tasks outside core responsibilities as needed • Perform other duties as assigned by management • May require working outside normal business hours as needed

🎯 Requirements

• Bachelor’s degree, technical degree, or equivalent work experience and certifications • 5+ years of workstation and server support experience • Excellent problem solver; able to resolve problems using analytical skills, technical expertise, event logs, or research • Self-motivated, with the ability to work independently or in a team environment • Understanding of Microsoft Operating systems and installation methods • Experience with Active Directory, Group Policy, Intune • Excellent written and verbal communication skills • Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users • Willingness to train, learn, and educate others • Detail oriented position requires high attention to detail • Ability to manage multiple tasks of varying priority • Optional: 3+ years Linux administration experience • Optional: 3+ years Mac OS administration experience • Broad knowledge of information technology processing systems, concepts, and methodologies • Demonstrated aptitude for learning new technologies • Knowledge of Kaseya, NinjaOne, or other modern RMM tool • Experience with Microsoft/Linux Server and Workstation Operating Systems • Experience with scripting languages, PowerShell and SQL queries preferred • Experience with ServiceNow or related case management software • Knowledge of networking fundamentals and essential internet technologies • Experience with technical AI prompt generation • Preferred certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft 365 Administrator (MS-102), ITIL Foundation (v4)

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