Associate Customer Care Professional – Health Insurance

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $48.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Thrivent

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1922

🏦 Banking

💸 Finance

Banking • Finance • Insurance

Thrivent is a holistic financial services organization that provides advice, investments, insurance, banking, and generosity programs. With a mission to reimagine financial services, Thrivent helps individuals and communities thrive by viewing money as a tool rather than a goal. Serving over 2 million clients, Thrivent is dedicated to helping them build their financial futures while living meaningful lives. The company is committed to diversity, equity, and inclusion, and it provides competitive compensation, professional growth opportunities, and programs to amplify generosity and impact. As a recognized leader in ethical financial practices, Thrivent has been named one of the "World's Most Ethical Companies" by the Ethisphere Institute and is included in Forbes' list of America's Best Insurance Companies.

📋 Description

• Working on each unique call from beginning to end lets you focus on the details needed to find the right solutions and provide a superior call experience. • Building rapport with callers of diverse backgrounds is vital to accurately assess the situation and present potentially complex solutions. • Quickly navigating multiple systems and engaging callers with clear, concise, and positive language as you gather relevant information. • Helping people achieve financial clarity and enabling lives full of meaning and gratitude. • Stepping into a role with dedicated support from tenured teammates, structured and ongoing training, and regular meetings with your manager. • Career progression through monthly coaching sessions and structured career advancement programs.

🎯 Requirements

• High school diploma or equivalent experience, post-Secondary education is preferred. • Experience navigating complex customer interactions from support through to resolution. • Ability to welcome change and contribute to continuous improvement in a fast-paced work environment. • Private, secure, distraction-free work area which must include reliable power and hard-wired internet connection via ethernet to router/modem. • Internet speed minimum requirements: 30 mbps download/10 mbps upload. • The ability to pass a criminal background check. • Proficiency navigating multiple systems at once (CRM, Policy/admin platforms, knowledge base, etc.) and documenting during/after calls. • Demonstrated success working in an omni-channel environment (phone + email/chat) and documenting calls in real-time with high accuracy. • Strong documentation skills with clear case notes that enable handoffs without rework. • Typing/data entry speed and accuracy while maintaining call quality. • Exposure to continuous-improvement practices (Lean/Six Sigma Yellow Belt or equivalent); track record of proposing or piloting process improvements that reduced After Call Work (ACW) or rework. • Service-recovery/ownership orientation-closing the loop with customers and FP’s. • Comfort working with sensitive or complex life events (Claims, caregiving situations) with empathy and professionalism.

🏖️ Benefits

• Comprehensive medical, vision, and dental (we care about your health) • 401(k) matching up to 6% & a pension plan (we also care about your future financial well-being beyond a career with us) • 4-weeks of PTO + 12 paid holidays (take care of yourself so you can take care of our clients) • Up to 20 hours of volunteer time off (help the people we serve and the communities we foster) • Corporate gift matching up to 3:1 (where you donate, we’ll donate) • No nights or weekends! And more!