Cancer Support Specialist

Job not on LinkedIn

🔥 11 minutes ago

🎰 Nevada, Texas – Remote

🎰 Nevada – Remote 🤠 Texas – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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American Cancer Society

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1913

🤲 Charity

⚕️ Healthcare Insurance

🤝 Non-profit

Charity • Healthcare Insurance • Non-profit

American Cancer Society is a leading cancer-fighting organization dedicated to improving the lives of people with cancer and their families through advocacy, research, and patient support. Founded in 1913 by volunteers, it remains committed to its mission of ending cancer as we know it, for everyone. The organization impacts over 55 million lives annually by offering diverse career opportunities in various disciplines and maintaining a strong focus on diversity, equity, and inclusion. Through programs like Hope Lodge and a 24/7 cancer helpline, American Cancer Society provides crucial support and information to those affected by cancer. It is also known for its public policy advocacy through the Cancer Action Network, making significant strides in cancer prevention, detection, treatment, and survival.

📋 Description

• Connects individuals with American Cancer Society programs, services, information and resources to enhance the quality of life for cancer patients, their families and caregivers. • Responds to a high-volume of inquiries across multiple channels (phone email, chat, SMS) with professionalism and empathy, conducting thorough needs assessments and striving for first-contact resolution. • Meets constituents stated and implied needs by providing information on ACS programs (ex. Transportation and lodging), and cancer-related resources, coordinating support services to reduce care barriers and help patients complete treatment. • Meets established performance goals and metrics (inc. Customer Related Management database documentation, time management, quality and data capture) while staying current on policies and procedures. • Contributes to a collaborative and supportive team environment. • Manages a regular caseload of new and ongoing cases, prioritizing tasks based on constituent needs and ensuring timely follow-up and resolution.

🎯 Requirements

• Minimum Degree Required: High School Diploma or Equivalent • Minimum 1 year contact center and/or customer service experience, strongly preferred. • Work from home experience, strongly preferred. • Ability to successfully and consistently meet performance metrics. • Excellent verbal and written communication skills and active listening skills are required. • Strong interpersonal skills and the ability to work effectively within a team environment. • Bilingual skills (Spanish/English) desirable. • Must be a highly motivated self-starter with initiative and follow-through, with the ability to work in an extremely fast-paced team environment with strong attention to detail. • Ability to adapt quickly to new technology and tools. • Basic familiarity with the utilization of Microsoft Office Products (Excel, PowerPoint, Teams, etc.). • Typing proficiency of 40 words per minute.

🏖️ Benefits

• generous paid time off policy • medical benefits • dental benefits • retirement benefits • wellness programs • professional development programs