Cancer Support Specialist

🕒 July 21

🎰 Nevada, Texas – Remote

🎰 Nevada – Remote 🤠 Texas – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 26%

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American Cancer Society

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1913

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

American Cancer Society is a leading cancer-fighting organization dedicated to improving the lives of people with cancer and their families through advocacy, research, and patient support. Founded in 1913 by volunteers, it remains committed to its mission of ending cancer as we know it, for everyone. The organization impacts over 55 million lives annually by offering diverse career opportunities in various disciplines and maintaining a strong focus on diversity, equity, and inclusion. Through programs like Hope Lodge and a 24/7 cancer helpline, American Cancer Society provides crucial support and information to those affected by cancer. It is also known for its public policy advocacy through the Cancer Action Network, making significant strides in cancer prevention, detection, treatment, and survival.

📋 Description

• Connect individuals with American Cancer Society programs, services, information, and resources • Enhance the quality of life for cancer patients, families, and caregivers • Respond to high-volume inquiries via phone, email, chat, and SMS • Conduct thorough needs assessments and strive for first-contact resolution • Provide information on ACS programs, including transportation and lodging, and cancer-related resources • Coordinate support services to reduce care barriers and help patients complete treatment • Meet established performance goals and metrics • Document constituent interactions in the Customer Relationship Management database • Stay current on policies and procedures • Contribute to a collaborative and supportive team environment • Manage a regular caseload of new and ongoing cases • Prioritize tasks according to constituent needs and ensure timely follow-up and resolution

🎯 Requirements

• High School Diploma or Equivalent required • Bachelor's Degree or equivalent experience preferred • Minimum 1 year contact center and/or customer service experience strongly preferred • Work from home experience strongly preferred • Excellent verbal and written communication skills and active listening skills • Strong interpersonal skills and ability to work effectively within a team environment • Bilingual Spanish/English skills desirable • Ability to meet performance metrics consistently • Highly motivated self-starter with initiative and follow-through • Ability to work in an extremely fast-paced team environment with strong attention to detail • Ability to adapt quickly to new technology and tools • Basic familiarity with Microsoft Office products (Excel, PowerPoint, Teams, etc.) • Typing proficiency of 40 words per minute • Ability to satisfactorily pass pre-hire technology and training assessments • Comfortable making independent decisions and seeking supervisory input when needed • Physical stamina to primarily work while sitting at a desk • Availability for evenings, late nights, weekends, or holidays when required

🏖️ Benefits

• Generous paid time off policy • Medical benefits • Dental benefits • Retirement benefits • Wellness programs • Professional development programs • Full-time permanent employment • Remote work from home • Flexible scheduling with several schedule options • Opportunity to select preferred shift when an offer is extended