National Customer Care Representative, Bilingual

🕒 July 21

🌵 Arizona, Colorado, +2 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote 🤠 Texas – Remote

💵 $17 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Vitalant

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1943

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Vitalant is a national nonprofit organization that collects and provides blood, platelets, plasma and related transfusion services to hospitals and patients across the United States. With about 115 donation centers nationwide and service to roughly 900 hospitals, Vitalant runs blood drives, donor services (including a mobile app and eligibility screening), volunteer and hosting programs, a foundation for financial contributions, and conducts or supports scientific research in transfusion medicine. The organization focuses on recruiting donors, managing blood collection and processing, and distributing blood products to meet hospital demand.

📋 Description

• Investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions and alternatives while adhering to response times and guidelines to ensure timely resolution follow up. • Cultivate lasting relationships with donors and prospective donors through interactive communication channels, including website, chat, text, email and phone. • Identify recurring system or application issues and escalate to leadership team. • Resolve escalated issues related to donor portal, donor store, and website troubleshooting. • Assist with donor scheduling. • Monitor and analyze customer feedback

🎯 Requirements

• High school diploma or GED Required • Bilingual (Spanish) Strongly Preferred • Two years of contact or call center experience Required • One year of text, chat, social media, and website support preferred. • One year of technical customer service ie: password reset or create username, creating donor portal and store accounts preferred. • Must possess the skills and abilities to successfully perform all assigned duties and responsibilities. • Must be able to maintain confidentiality. • Must have effective oral and written communication skills. • Must pass grammar assessment. • Must have proficient computer skills in a variety of platforms and alternatives including website support, live chat, and text platforms. • Ability to think and work independently, and ability to multi-task. • Ability to work flexible hours including evenings and weekends. • Must have good customer service and interpersonal skills.

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • 401(k) retirement savings with 5% company match • Tuition assistance and professional development opportunities • Employee assistance and wellness resources • A commitment to work-life balance through generous paid time off, paid holidays, and wellness-focused benefits. • Health savings and flexible spending accounts • Employee recognition and service award programs • Discounted event tickets, gym memberships, Hinge Health support, and exclusive employee offers.