Customer Care Professional, Beneficiary Claim Support

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $19 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Thrivent

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1922

🏦 Banking

💸 Finance

🛡️ Insurance

Banking • Finance • Insurance

Thrivent is a holistic financial services organization that provides advice, investments, insurance, banking, and generosity programs. With a mission to reimagine financial services, Thrivent helps individuals and communities thrive by viewing money as a tool rather than a goal. Serving over 2 million clients, Thrivent is dedicated to helping them build their financial futures while living meaningful lives. The company is committed to diversity, equity, and inclusion, and it provides competitive compensation, professional growth opportunities, and programs to amplify generosity and impact. As a recognized leader in ethical financial practices, Thrivent has been named one of the "World's Most Ethical Companies" by the Ethisphere Institute and is included in Forbes' list of America's Best Insurance Companies.

📋 Description

• Provide unscripted customer care and own calls from greeting through problem resolution • Build rapport with callers from diverse backgrounds • Assess situations accurately and present potentially complex solutions • Navigate multiple systems while gathering relevant information • Communicate clearly, concisely, and positively • Focus on quality and first-call resolution while minimizing processing time and after-call work • Support individuals with beneficiary and death claims • Attend structured training, onboarding, mentoring, and regular manager meetings • Participate in monthly coaching sessions and career advancement programs • Pursue expertise in annuities, health insurance, life insurance, mutual funds, and beneficiary claims • Contribute to recruiting/interviewing, focus groups, roundtables, quality initiatives, and launching new services • Use internal helpline, coaching, mentoring, and documentation to support customer care

🎯 Requirements

• High school diploma or equivalent experience • Experience navigating complex customer interactions from support through to resolution • Ability to welcome change and contribute to continuous improvement in a fast-paced work environment • Internet speed of 30 mbps download/10 mbps upload • Private, secure, distraction-free remote workspace with reliable power • Hard-wired internet connection via ethernet to router/modem • Ability to work training hours of 8:00 a.m. – 4:30 p.m. CST, Monday through Friday, starting 10/26/26 • After training, ability to work 9:30 a.m. – 6 p.m. CST, Monday through Friday • Emotional resilience and comfort supporting individuals through complex death-claim situations • Professionalism and discretion • Skilled in multisystem navigation and simultaneous use of multiple digital platforms • Ability to thrive in a high-speed/high-accuracy environment while maintaining call quality • Continuous improvement mindset • Familiarity with Lean and Six Sigma methodologies • History of initiating or contributing to process enhancements • Customer Service, Financial Services or Insurance experience preferred • Post-secondary education preferred

🏖️ Benefits

• Comprehensive medical, vision, and dental insurance • 401(k) matching up to 6% • Pension plan • 4-weeks of PTO • 12 paid holidays • Up to 20 hours of volunteer time off • Corporate gift matching up to 3:1 • No nights or weekends • Up to 10 weeks of structured training and onboarding • Designated onboarding partner with regular mentoring • Monthly coaching sessions • Structured career advancement programs • Stretch opportunities across the organization • Internal helpline • Coaching and mentoring • Comprehensive documentation • Various bonuses, including annual or long-term incentives • Health savings account • Flexible spending account • Life and accidental death and dismemberment insurance • Disability insurance • Supplemental protection insurance • Sick and Safe Time • Paid parental leave • Employee assistance program • Well-being benefits