Customer Care Professional, Bilingual Spanish

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $19 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Thrivent

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1922

🏦 Banking

💸 Finance

🛡️ Insurance

Banking • Finance • Insurance

Thrivent is a holistic financial services organization that provides advice, investments, insurance, banking, and generosity programs. With a mission to reimagine financial services, Thrivent helps individuals and communities thrive by viewing money as a tool rather than a goal. Serving over 2 million clients, Thrivent is dedicated to helping them build their financial futures while living meaningful lives. The company is committed to diversity, equity, and inclusion, and it provides competitive compensation, professional growth opportunities, and programs to amplify generosity and impact. As a recognized leader in ethical financial practices, Thrivent has been named one of the "World's Most Ethical Companies" by the Ethisphere Institute and is included in Forbes' list of America's Best Insurance Companies.

📋 Description

• Provide unscripted customer call support from the initial greeting through problem resolution • Build rapport with callers from diverse backgrounds • Assess situations accurately and present potentially complex solutions • Navigate multiple systems while gathering relevant information • Communicate with clear, concise, and positive language • Focus on call quality and first-call resolution while minimizing processing time and after-call work • Support individuals with beneficiary and death claims • Help clients achieve financial clarity and desired goals • Participate in structured training, onboarding, mentoring, coaching, and manager meetings • Develop expertise in annuities, health insurance, life insurance, mutual funds, and beneficiary claims • Contribute to recruiting/interviewing, focus groups, roundtables, quality initiatives, and launching new services • Use internal helpline, coaching, mentoring, and documentation to resolve customer needs • Initiate or contribute to process enhancements improving operational efficiency

🎯 Requirements

• High school diploma or equivalent experience • Fluent in English and Spanish; professional communication across written, verbal, and digital channels • Experience navigating complex customer interactions from support through to resolution • Ability to welcome change and contribute to continuous improvement in a fast-paced work environment • Internet speed of 30 Mbps download/10 Mbps upload • Private, secure, distraction-free remote workspace with reliable power • Hard-wired internet connection via ethernet to router/modem • Ability to pass a criminal background check • Ability to work training hours of 8:00 a.m.–4:30 p.m. CST, Monday through Friday • Ability to work a full-time schedule after training between 9:30 a.m.–6:00 p.m. CST, Monday through Friday • Customer Service, Financial Services, or Insurance experience preferred • Emotional resilience and comfort supporting individuals through complex death-claim situations • Professionalism and discretion • Proficiency in navigating and utilizing multiple digital platforms simultaneously • Ability to thrive in a high-speed/high-accuracy environment while maintaining call quality • Familiarity with Lean and Six Sigma methodologies preferred • History of initiating or contributing to process enhancements preferred • Job skills assessment must be completed within 48 hours of invitation

🏖️ Benefits

• Comprehensive medical, vision, and dental • 401(k) matching up to 6% • Pension plan • 4-weeks of PTO • 12 paid holidays • Up to 20 hours of volunteer time off • Corporate gift matching up to 3:1 • No nights or weekends • Structured training and onboarding • Regular mentoring, coaching, and career advancement programs • Stretch opportunities across the organization • Internal helpline and comprehensive documentation • Potential bonuses, including annual or long-term incentives • Health savings account • Flexible spending account • Life and accidental death and dismemberment insurance • Disability insurance • Supplemental protection insurance • Sick and Safe Time • Paid parental leave • EAP • Well-being benefits