Account Manager

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Thriveworks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

⚕️ Healthcare Insurance

🧘 Wellness

👥 B2C

Healthcare Insurance • Wellness • B2C

Thriveworks is a leading provider of mental health services offering a wide range of therapy options including individual therapy, couples/marriage therapy, family therapy, and child/teen therapy. With over 2,200 licensed clinicians across 340 locations in the U. S. , Thriveworks provides both in-person and online therapy sessions tailored to meet the unique needs of clients. They accept most major insurance plans, ensuring accessible mental health care for a variety of challenges such as anxiety, depression, and relational issues.

📋 Description

• Serve as the primary point of contact and strategic owner for assigned partnerships. • Build and maintain strong relationships with key stakeholders, referral sources, and decision-makers. • Anticipate partner needs and proactively identify opportunities to strengthen engagement, improve performance, and support growth. • Lead internal and external meetings, presentations, and business reviews. • Gather, analyze, and communicate partnership outcomes and performance data on established cadences. • Collaborate cross-functionally to ensure partner and patient needs are addressed effectively. • Resolve partner concerns and escalated issues in a timely manner. • Develop and execute account-specific growth strategies based on referral trends, utilization data, and market opportunities. • Monitor partnership performance and recommend strategies to increase referral volume, engagement, and retention. • Work collaboratively with the Care Partnerships Associate on shared partnership accounts. • Develop a comprehensive understanding of assigned account performance, including demand volume, conversion rates, referral trends, utilization patterns, and barriers to care. • Maintain accurate and comprehensive Salesforce account records, contacts, referral attribution, activities, and documentation. • Serve as the subject matter expert for assigned account information, performance metrics, and Salesforce account structure. • Actively participate in internal meetings and training, sharing ideas and best practices. • Always be looking for ways to add value and streamline the partner experience

🎯 Requirements

• 2–5 years of professional experience; business development, account management, and healthcare experience are highly preferred • Experience with CRM tools (Salesforce preferred) and productivity platforms (Google Suite, Monday.com)

🏖️ Benefits

• An amazing team culture • Professional development & advancement opportunities • 401K with 3% employer match • Healthcare, Dental, Vision, and life insurance benefits • Paid time off and paid holidays • Professional EAP program for team members & household • Additional coverage options available, such as Short Term Disability, Long Term Disability, and Group Accident Insurance