Client Enrollment Specialist

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $40k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thriveworks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💼 Consulting

🛡️ Insurance

⚖️ Legal

Consulting • Insurance • Legal

Thriveworks is a leading provider of mental health services offering a wide range of therapy options including individual therapy, couples/marriage therapy, family therapy, and child/teen therapy. With over 2,200 licensed clinicians across 340 locations in the U. S. , Thriveworks provides both in-person and online therapy sessions tailored to meet the unique needs of clients. They accept most major insurance plans, ensuring accessible mental health care for a variety of challenges such as anxiety, depression, and relational issues.

📋 Description

• Convert inbound inquiries into scheduled appointments through consultative sales techniques • Build trust quickly by understanding each prospective client's unique needs, concerns, and goals • Guide prospective clients through the decision-making process using empathy, active listening, and solution-oriented conversations • Communicate the value of Thriveworks' mental health services • Ask for commitment and confidently close enrollment opportunities • Use proven sales techniques to overcome objections while maintaining a compassionate, client-first approach • Recommend alternative providers, appointment options, or services when the client's preferred choice is unavailable • Maximize conversion opportunities while ensuring each client receives an exceptional experience • Consistently achieve or exceed sales and quality metrics, including conversion rate, intakes, appointment show rate, revenue contribution, QA, scheduled adherence, and productivity

🎯 Requirements

• Sales experience is required • Demonstrated success in a high-volume sales environment, preferably inside sales, phone sales, healthcare, digital health, or a similar industry • Proven ability to influence, persuade, overcome objections, and close sales • Strong customer service and call center experience required • Experience in mental health or healthcare preferred • Strong verbal and written communication skills • Exceptional listening, relationship-building, and problem-solving skills • Ability to communicate professionally and empathetically with a diverse range of clients • Strong attention to detail and organizational skills • Ability to multitask and navigate multiple systems while actively engaging with clients • High proficiency with Google Workspace, including Docs, Sheets, and Gmail • Experience with CRM platforms, particularly Salesforce, preferred • Ability to work independently while also contributing effectively to a team environment • Ability to adapt to a fast-paced, evolving organization and changing business needs • Must have a designated, quiet workspace that allows for client confidentiality and compliance with HIPAA requirements • Reliable high-speed internet connection and ability to meet the technology requirements of a remote call center environment • Applicants must be legally authorized to work in the United States at the time of hire • Position is not eligible for employment visa sponsorship, either now or in the future

🏖️ Benefits

• $0–$20,000+ in annual commission based on individual performance and achievement of established goals • 401(k) with employer match • Medical, Dental, Vision, Life Insurance • Paid time off and holidays • Employee Assistance Program (EAP) • Professional growth and advancement opportunities