Partner Success Manager II – Demand Partnerships

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

☁️ SaaS

💰 $75M Debt Financing - Thumbtack on 2024-07

Marketplace • SaaS

Thumbtack is an online marketplace that connects homeowners with local service professionals for home maintenance, repairs, remodeling, and other home projects. The platform lets customers describe projects in their own words, browse local pros across many trades (e. g. , cleaners, handymen, plumbers, electricians, painters, HVAC, contractors, landscapers), view reviews and cost estimates, message pros without sharing contact details until messaging, and offers a guarantee up to $2,500 if a job isn't done as agreed. Thumbtack provides consumer-facing apps and a separate pro-focused experience with resources, community, and tools for professionals to manage leads and reviews. It covers every county in the U. S. and emphasizes project guides, cost guides, and home maintenance plans.

📋 Description

• Own the strategy, performance, and long-term growth of a portfolio of Thumbtack's highest-impact Demand API partners, driving partner health, retention, expansion, and measurable business outcomes. • Build trusted executive relationships and develop strategic account plans that align partner priorities with Thumbtack's long-term marketplace strategy. • Lead complex cross-functional initiatives across Product, Engineering, Sales, Marketing, Operations, and other teams to launch integrations, new capabilities, and go-to-market initiatives. • Use partner performance data, market insights, and business trends to identify growth opportunities, influence strategic decisions, and improve marketplace outcomes. • Partner with Product and Engineering to shape roadmap priorities while identifying and executing partner expansion opportunities from business case through launch. • Design and scale partner success strategies, operational improvements, and best practices while serving as a subject matter expert within the Demand Partnerships organization.

🎯 Requirements

• 5+ years of experience in strategic partnerships, customer success, business development, account management, or a similar customer-facing role with increasing ownership and complexity. • Demonstrated success managing strategic or enterprise partnerships, building executive relationships, and delivering measurable business growth. • Proven ability to develop data-driven strategies, identify growth opportunities, and lead complex cross-functional initiatives in ambiguous environments. • Strong business acumen with experience influencing senior stakeholders, building business cases, and balancing partner needs with company priorities. • Experience working with API, platform, or systems integrations, with the ability to translate technical concepts into business value for technical and non-technical audiences. • Excellent communication, analytical, stakeholder management, and project leadership skills. Experience working with retailers, e-commerce companies, marketplaces, or other large consumer-facing partners is a plus.

🏖️ Benefits

• Thumbtack embraces diversity. • We are proud to be an equal opportunity workplace. • Health insurance. • Flexible work arrangements.