Senior Manager, Success Operations

🕒 July 29

🇺🇸 United States – Remote

💵 $161.5k - $209k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

🏪 Marketplace

B2C • Marketplace • Home Services

Thumbtack is a platform that connects people with local professionals offering various services such as home improvement, repair, and cleaning. Users can search for specific services like house cleaning, handyman work, electrical and wiring repair, and more, getting access to trusted professionals with reviews and cost estimates. The platform is designed to make finding, hiring, and working with professionals simple and efficient, with the convenience of managing everything from one app. It serves millions of people across the U. S. , providing a wide range of services including landscaping, event planning, and more.

📋 Description

• Own the strategy, tooling, processes, and outcome-oriented goals. • Serve as the single Commercial Ops liaison to Partnerships. • Lead execution across Success, Partnerships, Product, Data Science, and Finance. • Oversee the supply health model, dashboard, and levers. • Own headcount and capacity forecasting, business reviews, and executive narratives. • Set the test-and-learn strategy for fulfillment approaches. • Lead and evolve a high-performing team of managers and senior individual contributors.

🎯 Requirements

• 7+ years in Customer Success Operations, Marketplace Operations, Revenue Operations, Business Operations, or similar roles. • Experience managing senior individual contributors. • Experience in a two-sided marketplace, gig economy platform, or fast-moving consumer/SMB ecosystem. • Track record of standing up a new operational motion under time pressure. • Quantitative fluency: comfortable with coverage ratios, propensity or probability-based models. • Hands-on experience shipping an AI-enabled workflow or automation in an operations context. • Strong executive presence with data-driven decision-making. • Ability to translate ambiguous marketplace-level problems into cross-team strategies.

🏖️ Benefits

• Thumbtack embraces diversity. • Equal opportunity workplace, • Reasonable accommodation to individuals with disabilities.

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