Customer Success Manager

🔥 16 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TigerData (creators of TimescaleDB)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

📦 Logistics

🏭 Manufacturing

💼 Consulting

Logistics • Manufacturing • Consulting

TigerData is the creator of TimescaleDB, offering a reliable PostgreSQL cloud service designed for high-performance workloads, particularly in time series and real-time analytics. With a focus on security and scalability, TigerData supports demanding applications across various industries by providing lightning-fast data ingestion, complex querying, and efficient management of large datasets. Their services are suitable for customer-facing applications and are used by leading companies in sectors like IoT, AI, and finance.

📋 Description

• Own the health, success, and growth of a customer portfolio, including onboarding, adoption, retention, expansion, and advocacy • Analyze account health, identify risk, and create data-informed success plans aligned with customer ROI • Build multithreaded relationships with technical and business stakeholders, including executives • Lead onboarding calls, QBRs, roadmap discussions, and escalation resolution • Collaborate with Sales, Product, Support, and Engineering to advocate for customer needs and influence the roadmap • Generate and qualify expansion leads (CSQLs) through discovery, usage insights, and strategic conversations • Improve CS playbooks, tooling, and automation as the organization scales • Leverage AI to optimize workflows, surface risk, generate content, and improve customer touchpoints • Convert customers into active champions through case studies, testimonials, reference calls, and similar advocacy activities

🎯 Requirements

• 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS organization, ideally in the $50M–$100M ARR range • Fluency in customer success motions, including success planning, adoption frameworks, risk mitigation, QBRs, value mapping, and CSQL generation • Hands-on technical experience with databases such as Postgres, SQL, AWS, or Azure, or experience in developer relations, data engineering, or similar • Ability to translate between business goals and technical complexity • Experience building or iterating on CS playbooks, customer journeys, and internal tooling • Excellent time management, organization, and prioritization skills • Working knowledge and active experimentation with AI tools such as GPT, Claude, or Zapier AI • Strong written, verbal, and async communication skills • Ability to work effectively in fast-paced, ambiguous environments • Interest in technical products, databases, and infrastructure • Ability to lead customer conversations at technical and executive levels

🏖️ Benefits

• Flexible PTO and comprehensive family leave • Fridays off in August • Fully remote opportunities globally • Stock options for long-term growth • Monthly WiFi stipend • Professional development and educational resources • Premium insurance options for you and your family (US-based employees)