Microsoft Dynamics 365 CE/CRM Functional Consultant

Job not on LinkedIn

🕒 July 16

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 40%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tigunia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

<Tigunia> is a Microsoft-focused full-service technology solutions and services firm specializing in implementing, integrating, and supporting Microsoft Dynamics 365 Business Central, Dynamics 365 CRM, Power Platform, and BI solutions. The company also provides custom development, Microsoft Dynamics NAV upgrades, data center hosting, infrastructure monitoring, VoIP telecom solutions, add-on apps (sales tax, royalties, Shopify integration), IT consulting, data backup and disaster recovery, and IT security services for small- and medium-sized businesses across industries like distribution, retail/ecommerce, manufacturing, nonprofit, and professional services.

📋 Description

• Collaborate with clients and internal stakeholders to gather and document business requirements for CRM solutions • Design, configure, and customize Dynamics 365 CE/CRM to meet client needs, focusing on Sales, Customer Service, and Marketing modules • Develop comprehensive CRM documentation, including functional and technical specifications, user manuals, and training materials • Provide training and support to clients' end-users to ensure a smooth transition to the new CRM system • Conduct quality assurance testing to validate system functionality and alignment with client requirements • Assist with data migration and integration efforts as needed • Stay current with the latest CRM and Microsoft technologies and share knowledge with the team • Troubleshoot and resolve CRM system issues while maintaining excellent client communication

🎯 Requirements

• Bachelor's degree in a related field or equivalent work experience • 3-5 years of experience as a Dynamics 365 CE/CRM Functional Consultant • Proven experience in configuring and customizing Dynamics 365 CE/CRM, with a strong focus on Sales, Customer Service, and Marketing modules • Experience creating workflows with Power Automate • Excellent written and verbal communication skills, with the ability to convey complex technical concepts to non-technical stakeholders • Strong empathy and interpersonal skills to understand and address each client's unique needs • Proficiency in requirement gathering and documentation • Solid project management skills with the ability to prioritize tasks and meet deadlines • Problem-solving abilities and a proactive mindset to resolve technical and functional challenges • Adept at working both independently and as part of a collaborative team • Physical ability to speak clearly, hear and understand normal conversation, sit for long periods, maintain close visual acuity, use a keyboard, mouse, and phone proficiently, and perform repetitive motion • Current Microsoft Dynamics 365 CE/CRM certifications preferred • Experience with CRM data migration and integration preferred • Knowledge of Power Platform (Power Apps, AI Builder, Data flows, Virtual Agents) preferred • Familiarity with CRM best practices and industry trends preferred

🏖️ Benefits

• Competitive salary • Health insurance for yourself and your family — 100% employer paid for employee and 50% employer paid for dependents • Dental and Vision insurance for yourself and your family — 100% employer paid for employee and dependents • Life/AD&D Insurance for yourself — 100% employer paid and covers 100% of your salary • Short Term Disability for yourself — 100% employer paid and covers 60% of your weekly salary up to $1,750.00 • Long Term Disability for yourself — 100% employer paid and covers 60% of your monthly salary up to $6,000 • 401k with 4% match • Flex-time and paid time off to promote a healthy work-life balance