Microsoft Dynamics 365 CE/CRM Functional Consultant

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🕒 Yesterday

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Tigunia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

🤝 B2B

🏢 Enterprise

B2B • Enterprise • IT Security

<Tigunia> is a Microsoft-focused full-service technology solutions and services firm specializing in implementing, integrating, and supporting Microsoft Dynamics 365 Business Central, Dynamics 365 CRM, Power Platform, and BI solutions. The company also provides custom development, Microsoft Dynamics NAV upgrades, data center hosting, infrastructure monitoring, VoIP telecom solutions, add-on apps (sales tax, royalties, Shopify integration), IT consulting, data backup and disaster recovery, and IT security services for small- and medium-sized businesses across industries like distribution, retail/ecommerce, manufacturing, nonprofit, and professional services.

📋 Description

• Collaborate with clients and internal stakeholders to gather and document business requirements for CRM solutions • Design, configure, and customize Dynamics 365 CE/CRM to meet client needs, with a focus on Sales, Customer Service, and Marketing modules • Develop comprehensive CRM documentation, including functional and technical specifications, user manuals, and training materials • Provide training and support to clients' end-users, ensuring a smooth transition to the new CRM system • Conduct quality assurance testing to validate system functionality and ensure it aligns with client requirements • Assist in data migration and integration efforts as needed • Stay current with the latest CRM and Microsoft technologies and share your knowledge with the team • Troubleshoot and resolve issues related to the CRM system, maintaining excellent communication with clients throughout

🎯 Requirements

• Bachelor's degree in a related field or equivalent work experience • 3-5 years of experience as a Dynamics 365 CE/CRM Functional Consultant • Proven experience in configuring and customizing Dynamics 365 CE/CRM, with a strong focus on Sales, Customer Service, and Marketing modules • Experience creating workflows with Power Automate • Excellent written and verbal communication skills, with the ability to convey complex technical concepts to non-technical stakeholders • Strong empathy and interpersonal skills to understand and address each client's unique needs • Proficiency in requirement gathering and documentation • Solid project management skills with the ability to prioritize tasks and meet deadlines • Problem-solving abilities and a proactive mindset to resolve technical and functional challenges • Adept at working both independently and as part of a collaborative team

🏖️ Benefits

• Health insurance for yourself and your family – 100% employer paid for employee and 50% employer paid for dependents • Dental and Vision insurance for yourself and your family – 100% employer paid for employee and dependents • Life/AD&D Insurance for yourself – 100% employer paid and covers 100% of your salary • Short Term Disability for yourself – 100% employer paid and covers 60% of your weekly salary up to $1,750.00 • Long Term Disability for yourself – 100% employer paid and covers 60% of your monthly salary up to $6,000 • 401k with 4% match • Flex-time and paid time off to promote a healthy work-life balance