Account Manager, Mid-Market

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Time Doctor

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

☁️ SaaS

👥 HR Tech

⚡ Productivity

SaaS • HR Tech • Productivity

Time Doctor is an AI-powered workforce analytics and time-tracking software company that combines employee monitoring with accurate time tracking to turn everyday work data into actionable insights. It helps organizations detect inefficiencies and burnout early, optimize resource allocation, improve productivity, and create transparent, privacy-first performance cultures for remote, hybrid, and in-office teams. Time Doctor is delivered as an enterprise-capable SaaS platform with integrations, compliance certifications, and features tailored for HR, operations, and IT leaders.

📋 Description

• Own a book of 50 to 80 mid-market accounts, primarily in the $2,500 to $5,000 monthly revenue range. • Prove the product is working and accountable for revenue retention and growth. • Use AI tools in daily account management. • Execute the defined account management model with consistent planning and CRM record-keeping. • Lead conversations for escalations and renewal risks, ensuring timely decisions. • Monitor account health scores and product adoption. • Provide structured customer feedback to Product, Support, and Engineering teams. • Utilize automation for risk detection and account research.

🎯 Requirements

• Several years in account management or customer success at a B2B SaaS company, owning revenue outcomes for mid-market customers. • Measurable track record of improving retention and growing accounts. • Experience carrying a book of comparable size and running it proactively rather than reacting to inbound requests. • Disciplined execution of a defined account management playbook that someone else designed. • Comfortable with senior stakeholders and able to hold a commercial conversation about value, price and risk. • Practical AI experience in your daily work. • An analytical mindset. • Hands-on with CRM and CS tooling. HubSpot experience is a strong plus. • Experience working remotely and effectively, both live and async. • Based in the United States or Canada, able to cover Pacific and Eastern hours, and willing to travel to customer sites.

🏖️ Benefits

• Fully remote and flexible work • Professional development opportunities