Care Coordinator

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

👻 Ghost score 10%

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TimeDoc Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $48.5M Series B - TimeDoc Health on 2022-03

Healthcare • SaaS • B2B

TimeDoc Health is a tech-enabled chronic care management and virtual care company that helps healthcare organizations deliver care management programs at scale. They provide integrated solutions for chronic care management, remote patient monitoring, behavioral health monitoring and advanced primary care management, with close EHR integration, care coordination services, and automation (e. g. , pushing vitals into charts and automating billing). TimeDoc partners with community health centers, medical groups, health systems and health plans to support virtual, whole-person care and improve patient engagement, outcomes, and revenue capture under Medicare programs.

📋 Description

• Conduct monthly CCM phone calls with the assigned practice • Make 30–50 outbound calls per day • Complete required patient interactions to meet CCM service goals • Educate patients on chronic conditions and care plans • Coordinate care with provider offices, pharmacies, and community resources • Identify gaps in care and social determinants of health • Create and update personalized care plans in the EMR • Accurately document all patient interactions • Maintain HIPAA compliance and patient confidentiality • Work a fixed schedule Monday–Saturday, 10:00 AM–6:30 PM in the supported time zone • Spend 7–8 hours per day on the phone while meeting monitored productivity and quality metrics

🎯 Requirements

• Minimum 1-3 year of experience as a CMA/RMA or LPN • Active certification or multistate license for LPNs • Strong verbal and written communication skills in English • Comfortable being on the phone most of the day • Experience with EMR/EHR systems • Organized, reliable, and able to work independently in a remote setting • Private, quiet home office with no interruptions • Reliable high-speed internet (100 Mbps or higher) • Second monitor required • Preferred: Geriatric patient experience • Preferred: Care coordination or case management experience • Preferred: Strong verbal and written communication skills in Spanish

🏖️ Benefits

• Medical, dental, and vision insurance • Paid time off and paid holidays • Fully remote work environment • Supportive team culture with opportunities for growth • Career advancement as TimeDoc Health continues to expand • Meaningful work focused on keeping patients healthy and out of the hospital • Company laptop and required software provided