Sales Operations Manager

🕒 May 16

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TimelyCare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

📚 Education

🧘 Wellness

☁️ SaaS

💰 $60M Series B - TimelyCare on 2021-01

Education • Wellness • SaaS

TimelyCare is a virtual health and well-being provider focused on higher education institutions. It delivers 24/7 mental health and medical services — including counseling, psychiatry, crisis support, digital self-care tools, peer communities, and health and success coaching — via phone and video to students, faculty, and staff across colleges and universities. The platform emphasizes care coordination, a diverse qualified provider network, LMS/EHR integrations, and outcomes-driven support to improve student retention, academic success, and campus wellness.

📋 Description

• Own and analyze full-funnel performance (Lead ? SQL ? Opportunity ? Closed Won) • Monitor conversion rates, pipeline velocity, time-in-stage, and rep performance • Identify pipeline gaps, coverage issues, and key performance drivers • Build and maintain forecasting models across pipeline, bookings, and renewals • Support quarterly and annual planning processes • Deliver accurate, insight-driven forecasts with clear variance analysis • Develop and maintain executive-facing dashboards and reporting • Translate data into actionable recommendations for Sales leadership • Partner with Business Systems team to ensure Salesforce data integrity and hygiene • Define and standardize GTM KPIs

🎯 Requirements

• 5+ years in Sales Ops, RevOps, or GTM Analytics supporting B2B SaaS Sales leadership • Demonstrates the builder autonomy needed to thrive in less-defined environments. • Ability to pull, analyze, and translate data into actionable insights and clear recommendations • Advanced Salesforce (reporting, dashboards, forecasting, data hygiene) • Strong Excel/Sheets (modeling, scenarios) • Experience with BI tools (Looker, Tableau, Power BI) preferred • Deep understanding of full-funnel metrics (Lead ? Closed Won) • Owns forecasting models and supports GTM planning (pipeline, bookings, renewals) • Proactively identifies risks and opportunities in the forecast • Strong understanding of sales motions and revenue drivers

🏖️ Benefits

• Paid Company Holidays + No work on your birthday! • Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community • Variable bonus eligibility on a quarterly basis • Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance • Company-paid group Life Insurance + Company-paid Short Term Disability • Concierge benefit support services • 401(k) with employer match • Free access to TimelyCare virtual medical and mental health support • Mission-Driven Purpose with a Supportive Team Culture