Executive Director – Medical Services

🕒 September 25

🇺🇸 United States – Remote

💵 $250k - $275k / year

⏰ Full Time

🔴 Lead

👨‍⚕️ Medical Director

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TimelyCare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

📚 Education

🧘 Wellness

💰 Series B on 2021-01

Healthcare • Education • Wellness

TimelyCare is a virtual health and well-being platform specifically designed to support students, faculty, and staff at colleges and universities. Trusted by over 400 educational institutions, it provides comprehensive clinical care, mental health support, and advanced technology to enhance the well-being of campus communities. With 24/7 availability and a diverse network of qualified providers, TimelyCare aims to foster positive health outcomes and improve student retention and success through accessible and coordinated care.

📋 Description

• Report to the Chief Care Officer • Lead the day-to-day clinical operations of TimelyCare’s Medical Services and Psychiatry teams • Provide direct clinical care for approximately 50% of the role • Serve as the primary clinical coverage back-up, filling patient-care and scheduling gaps • Maintain a consistent patient-care presence and support the quality of the clinical model • Lead and develop MD and NP providers across Medical Services and Psychiatry, including staffing, onboarding, performance management, engagement, quality, and accountability • Create and maintain coverage and scheduling approaches supporting continuity of care, patient access, and clinical-resource utilization • Plan and ensure completion of personal and team supervision requirements, including physician supervision agreements and state-specific documentation • Serve as the principal clinical escalation point and client-facing partner for Sales, Customer Experience, campus stakeholders, and internal teams • Participate in pre-sale clinical discussions, client concerns, quality and continuity-of-care matters, and high-risk care escalations • Implement service-line improvements, including provider incentive programs, care-efficiency and cost-saving opportunities, and supervision capacity planning • Translate clinical needs into recommendations and implementation plans for Product, Operations, and leadership • Monitor and communicate clinical and regulatory changes and act as clinical spokesperson for necessary Medical Services changes • Use wait-time, access, licensure, quality, utilization, and cost data to improve clinical operations and patient experience

🎯 Requirements

• Board Certified MD or DO • 10+ years in a clinical setting • At least 7 years in progressive leadership of a multidisciplinary team • Active, unrestricted physician licenses in all 50 states and the District of Columbia required; candidates with licenses in a substantial majority of jurisdictions may be considered with a credible, time-bound plan to complete remaining licenses • Demonstrated ability to lead a distributed, multistate clinical service line while maintaining direct clinical practice • Experience building and managing provider coverage models, including planned and unplanned absences, changing demand, and cross-state licensure constraints • Experience leading and developing physicians, advanced practice providers, or multidisciplinary clinical teams • Experience with performance management, quality oversight, and supervision planning • Strong judgment and communication skills in high-stakes patient-care, client, and cross-functional escalations • Experience using quality, access, utilization, wait-time, licensure, and cost data to improve clinical operations and patient experience • Ability to translate clinical needs into actionable recommendations for Product, Operations, Sales, Customer Experience, and executive leadership • Experience and familiarity with virtual-care delivery, applicable state practice requirements, provider supervision requirements, and evolving healthcare regulations • Minimum of 3 years of telehealth experience • Experience in administrative leadership in a medical setting, including development of policies and procedures, evidence-based clinical and business processes, objective performance accountability, and relationship maintenance

🏖️ Benefits

• Paid Company Holidays • No work on your birthday • Flexible PTO • Volunteer Time Off (VTO) • Variable bonus eligibility • Company-sponsored Health Insurance (Medical, Dental, Vision) • Pet Insurance • Company-paid group Life Insurance • Company-paid Short Term Disability • Concierge benefit support services • 401(k) with employer match • Free access to TimelyCare virtual medical and mental health support • Mission-Driven Purpose with a Supportive Team Culture

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