Manager, Renewals

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $150k - $170k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tines

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

Consulting • Logistics • SaaS

Tines is a leading automation platform that empowers security teams and IT professionals to create, run, and monitor workflows in real-time. With a focus on AI-powered automation, Tines connects with a wide range of products and APIs to streamline processes and enhance productivity across various teams, including security, IT, infrastructure, and engineering. It provides tools for building apps and self-service portals, enabling organizations to integrate systems, manage risk, automate incident responses, and drive operational efficiencies. Built for enterprise-grade transparency and compliance, Tines fuels smarter, more secure work environments with ease of use and rapid deployment.

📋 Description

• Lead and develop a team of Renewal Managers through coaching, commercial guidance, and clear direction • Own renewal performance across the portfolio, including Gross Revenue Retention, renewal rate, churn, contraction, and on-time renewal execution • Establish and maintain consistent renewal forecasts covering timing, risk, expected outcomes, and interventions • Guide complex customer negotiations involving pricing, contract terms, multi-year agreements, competitive pressure, and procurement • Ensure early renewal engagement and effective use of customer context, risk signals, value realization, and relationship insights • Partner with Customer Success to clarify ownership between customer outcomes and commercial renewal execution • Collaborate with Sales and Account Management to coordinate expansion opportunities during renewal cycles • Partner with Revenue Operations to improve forecasting, CRM workflows, dashboards, automation, reporting, and operational discipline • Develop scalable renewal motions across high-touch, mid-touch, digital, and automated customer segments • Establish renewal playbooks, timelines, escalation paths, handoffs, and operating cadences • Establish and manage KPIs including GRR, logo retention, forecast accuracy, renewal timing, cycle time, multi-year adoption, team productivity, and portfolio health • Recruit, onboard, develop, and retain commercial talent as the Renewals function scales

🎯 Requirements

• 7+ years of experience in SaaS, enterprise software, Customer Success, Account Management, Renewals, Sales, or a similar commercial customer-facing environment • 3+ years of people leadership experience, with a demonstrated track record of coaching and developing high-performing customer-facing or commercial teams • Experience owning or managing a meaningful recurring revenue portfolio and delivering against retention or renewal targets • Strong understanding of SaaS business metrics including ARR, Gross Revenue Retention, Net Revenue Retention, churn, contraction, renewal rate, and expansion • Experience building and managing renewal forecasts with a high degree of operational rigor and predictability • Strong commercial judgment and experience navigating pricing, negotiation, procurement, contracting, and customer objections • Ability to coach teams through complex commercial situations while balancing customer relationships, revenue protection, and long-term business value • Experience working closely with Customer Success and Sales teams to coordinate customer strategy and commercial outcomes • Strong analytical skills and ability to use data to identify trends, diagnose performance, and determine where intervention is required • Track record of improving workflows, standardization, automation, or systems to increase organizational efficiency and capacity • Strong cross-functional leadership skills and ability to influence Revenue Operations, Sales, Customer Success, Finance, Legal, and executive stakeholders • Excellent communication skills, with ability to navigate detailed commercial discussions and senior executive conversations • Applicants must be authorized to work for any employer in the U.S.; no employment visa sponsorship