Senior Customer Success Manager – East/Public Sector

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $150k - $170k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Tines

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

Consulting • Logistics • SaaS

Tines is a leading automation platform that empowers security teams and IT professionals to create, run, and monitor workflows in real-time. With a focus on AI-powered automation, Tines connects with a wide range of products and APIs to streamline processes and enhance productivity across various teams, including security, IT, infrastructure, and engineering. It provides tools for building apps and self-service portals, enabling organizations to integrate systems, manage risk, automate incident responses, and drive operational efficiencies. Built for enterprise-grade transparency and compliance, Tines fuels smarter, more secure work environments with ease of use and rapid deployment.

📋 Description

• Drive strategic success planning and engagement across assigned public sector accounts. • Foster champions in accounts and support customers across their journey. • Develop understanding of customer’s state, intentions, and align with goals. • Orchestrate internal resources to tailor messaging and recommendations. • Develop Success Plans to help customers drive automation and renewal. • Identify opportunities to deepen partnerships with Tines across functions. • Provide feedback to the Product and Engineering teams for improvements.

🎯 Requirements

• 8+ years of experience in a technical account management, customer success, or post-sales role at a technology company. • 5+ years of experience working with customers in public sector, federal, and/or highly regulated industries preferred • Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other) • Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners. • Knowledge of how to solve complex problems by utilizing internal resources and when to engage management or leadership.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off