Customer Success Lead

🕒 July 29

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vermillio

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

☁️ SaaS

💰 $16M Series A - Vermillio on 2025-03

Artificial Intelligence • SaaS

Vermillio is an AI rights-management platform (TraceID) that helps studios, record labels, talent and other content owners protect, monitor and license their creative assets and likenesses for use with generative AI. The platform offers 24/7 content monitoring, quarterly AI risk scoring, automated takedowns, IP/NIL asset preparation, license management and auditing, and an ecosystem for AI developers to obtain authorized, monetized access to content. Vermillio focuses on enabling creators and media companies to defend against deepfakes and unauthorized use while unlocking new revenue streams from generative AI.

📋 Description

• Manage a commercial book of business of hundreds of accounts - including some of the world’s most well-known artists and IP. • Partner on the development of Vermillo’s Customer Success playbook that helps us scale to protecting 1000s of clients. • Communicate effectively to obtain the information needed to onboard clients to our TraceID protection and licensing platform. • Be a bridge between our customers and our product team, actioning feedback into the product roadmap. • Act as an analyst providing reporting updates on our identification of GenAI content and our progress in getting that content removed where appropriate. • Perform periodic business reviews that proactively provide Talent Management teams, Music Labels, Publishers, etc information about protection activity and licensing opportunities. • Provide assistance identifying content categories for our protection clients. • Providing assistance escalating content removal steps with our platform partners. • Act as a specialist for our protection and licensing capabilities of TraceID internally and provide feedback Product and Engineering teams to develop tools and best practices. • Be available to demo our protection/licensing services to prospective clients. • Implement an engagement and communications strategy that proactively maintains high customer satisfaction. • Measure and improve customer satisfaction & experience. • Monitor customer usage and adoption of our product to identify areas for improvement or revenue expansion. • Own your personal goals + customer health KPIs and track them against the company goals.

🎯 Requirements

• 6-10 years of account management experience or Customer Success in a SaaS, fast-paced organization. • Ideally in or adjacent to the entertainment industry. • 5+ years of experience in the music industry. • A deep understanding of pop culture and social media. • Understanding where technology and entertainment intersect. • A detail oriented skillset with an obsession for following through. • Outstanding task management skills across a varied set of responsibilities. • Excellent problem-solving and analytical skills to address customer needs and concerns. • A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale. • Passion for working with leading edge, web-based technologies and a desire to be a thought leader in the GenAI space. • A general understanding of Licensing IP and create use cases in entertainment. • An agile mindset and approach with the ability to adroitly navigate change and ambiguity. • Willingness to travel periodically based on customer and business need.

🏖️ Benefits

• Unlimited paid time off • Equity in the tech company in the most exciting, fastest growing sector • Flexible spending account, with company contribution • Health, dental and vision insurance • 401k • Opportunity for remote work