Client Success Manager, Media

Job not on LinkedIn

🕒 July 28

🌽 Illinois, New York, +3 more states – Remote

🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

💵 $72.7k - $121.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Inmar Intelligence

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

Inmar Intelligence is a company dedicated to using data and technology to empower brands, retailers, and healthcare companies to improve consumers' lives. They specialize in activating data to enhance shopper engagement through Martech solutions, optimize healthcare supply chains, and manage product returns efficiently. Inmar Intelligence integrates artificial intelligence to make data-driven decisions, helping to save shoppers money, improve healthcare safety, and reduce landfill waste. The company focuses on driving consumer loyalty, improving patient safety, and enhancing pharmaceutical returns, promoting a more sustainable and cost-effective environment for both businesses and consumers.

📋 Description

• Serve as the primary client contact and relationship owner • Translate client business objectives into outcome-focused media strategies • Identify challenges, propose solutions, and connect campaign activity to business objectives • Lead client status meetings, campaign reviews, and performance discussions • Develop and present campaign recaps, performance reports, and strategic recommendations • Lead cross-functional alignment across Ad Operations, Creative, Creator Solutions, Analytics, Sales, and other partners • Advocate for clients internally and ensure high-quality work • Identify account expansion, additional solutions, and future investment opportunities • Partner with Sales on renewals, upsell opportunities, and account growth strategies • Build trusted-advisor relationships supporting retention and growth • Oversee campaign planning and activation, timelines, deliverables, and performance expectations • Translate Analytics and Ad Operations recommendations into client-relevant implications and next steps • Manage project workflows via Monday.com, Salesforce, and other systems • Conduct quality checks on deliverables • Anticipate issues or delays and lead communication through resolution • Support influencer, retail media, and paid social integration within omnichannel strategies • Monitor evolving media trends • Lead internal kickoffs and cross-functional working sessions • Use approved AI-enabled tools and automation to improve planning, communications, reporting, efficiency, and recommendations • Identify process improvements that strengthen the client experience

🎯 Requirements

• Bachelor's Degree in advertising, marketing, communications or similar field • 3–5 years of experience in media account management, client service, or marketing • Ability to manage multiple clients and campaigns simultaneously while maintaining accuracy and strategic focus • Deep understanding of digital media channels, including paid social, retail media, influencer, and loyalty programs • Problem-solving and critical-thinking skills with a proactive, solution-oriented approach • Strong written and verbal communication skills with confidence in client presentations • Proficiency in Google Suite, Microsoft Office, Monday.com, Salesforce, and analytics tools such as Google Analytics or Tableau • Experience in The Trade Desk is a plus • Ability to lead cross-functional teams, influence without authority, and maintain accountability • Commercial mindset with ability to recognize client needs and identify growth opportunities • Comfort using approved AI and automation tools • This position is not eligible for student visa sponsorship, including F-1 OPT or CPT • Authorization to work in the U.S. without employer sponsorship now or in the future

🏖️ Benefits

• Medical, Dental, and Vision insurance • Basic and Supplemental Life Insurance options • 401(k) retirement plans with company match • Health Spending Accounts (HSA/FSA) • Flexible time off and 11 paid holidays • Family-building benefits, including Maternity, Adoption, and Parental Leave • Tuition Reimbursement and certification support • Wellness and Mental Health counseling services • Concierge and work/life support resources • Adoption Assistance Reimbursement • Perks and discount programs • Annual discretionary bonuses through our Core Company Performance Bonus Plan • Equity grants, sign-on bonuses, and other tailored incentive opportunities • Growing Revenue Incentives • Corporate or VIP Bonuses • Deferred compensation opportunities