Ting Labs
51 - 200 employees
Founded 2014
🔧 Hardware
☁️ SaaS
👥 B2C
💰 Series C on 2021-12
Hardware • SaaS • B2C
Ting Labs is a safety-focused company that sells a plug-in electrical sensor plus a subscription service that detects early signs of electrical hazards (micro-arcing) and alerts homeowners and a 24×7 Fire Safety Team to prevent electrical fires. The Ting Sensor is a DIY, plug-in device paired with a mobile app and a monitoring subscription that provides real-time alerts, outage and frozen-pipe notifications, lifetime sensor replacement, a $1,000 remediation credit for electrician visits when needed, and guided support to resolve hazards. Ting emphasizes consumer home protection (claims: 1,000,000+ families trust Ting, 30,000+ potentially devastating fires identified/prevented, and prevention of ~4 out of 5 electrical fires) and also offers grid intelligence and enterprise solutions for utilities and first responders to detect grid faults and outage information. The product is hardware-centric but delivered as an ongoing service combining device, cloud analytics, and expert human response.
Technical Support Specialist
Job not on LinkedIn
🔥 9 hours ago
🇺🇸 United States – Remote
💵 $50k - $54k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💻 IT Support
🦅 H1B Visa Sponsor
👻 Ghost score 2%
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Ting Labs
51 - 200 employees
Founded 2014
🔧 Hardware
☁️ SaaS
👥 B2C
💰 Series C on 2021-12
Hardware • SaaS • B2C
Ting Labs is a safety-focused company that sells a plug-in electrical sensor plus a subscription service that detects early signs of electrical hazards (micro-arcing) and alerts homeowners and a 24×7 Fire Safety Team to prevent electrical fires. The Ting Sensor is a DIY, plug-in device paired with a mobile app and a monitoring subscription that provides real-time alerts, outage and frozen-pipe notifications, lifetime sensor replacement, a $1,000 remediation credit for electrician visits when needed, and guided support to resolve hazards. Ting emphasizes consumer home protection (claims: 1,000,000+ families trust Ting, 30,000+ potentially devastating fires identified/prevented, and prevention of ~4 out of 5 electrical fires) and also offers grid intelligence and enterprise solutions for utilities and first responders to detect grid faults and outage information. The product is hardware-centric but delivered as an ongoing service combining device, cloud analytics, and expert human response.
📋 Description
• Provide support to Ting customers by phone and email • Create and maintain clear, concise, and accurate documentation for internal and external use • Act as liaison to ensure smooth operations and service delivery to all customers and partners • Identify, report, and document technical issues to help isolate and resolve issues in a timely manner • Support the Engineering team with testing software and hardware • Troubleshoot issues down to the root cause • Perform other duties as required
🎯 Requirements
• Associate's degree or valid (up-to-date) certification in a related field • 2 years' work experience in a technical support or customer support role • Willingness and ability to participate as a member of a team in a rotating schedule, including nights, weekends, and holidays
🏖️ Benefits
• Competitive salary • Equity • Freedom - ability to make, own, and carry out decisions • 401k and match • Health, dental, and vision insurance
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