Executive Connect Manager

🕒 September 17

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

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TM Forum

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1988

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

TM Forum is a global telecoms industry association, which acts as an alliance of over 850 telecommunication and technology companies. It is dedicated to furthering industry-defining change by connecting digital service providers, technology suppliers, consultancies, and systems integrators across 111 countries. The forum is known for its work on breaking down technology and cultural barriers to create value and growth opportunities in the telecommunications and tech ecosystems. TM Forum offers a platform for members to share innovations, market developments, and business transformation journeys. It also provides resources such as the Open Digital Architecture, open APIs, training, certification, and collaboration events like DTW Ignite, allowing members to collaborate and shape the future of the telecommunications industry. As an influential industry body, it includes 10 of the world's top communications service providers and all key hyperscalers as active members.

📋 Description

• Manage end-to-end delivery of Executive Connect and Invite-Only programmes across multiple annual events • Manage sponsor onboarding, including profiles, target accounts, and objectives • Conduct tailored outreach to high-level CSP delegates, including confirmations and reminders • Coordinate meeting scheduling, resolve conflicts, manage shared meeting rooms, and oversee onsite operations • Manage the Invite-Only cycle from attendee wish-lists through acquisition, marketing promotion, vetting, approvals, and session flow • Ensure invitations, reminders, and onsite instructions provide a seamless participant experience • Fulfil acquisition plans targeting senior CSP decision-makers across global markets • Support sponsors in refining audience wish-lists and defining session or meeting objectives • Handle escalations involving targeting, scheduling, approvals, or attendance • Act as a trusted advisor to sponsors throughout the delivery cycle • Coordinate day-to-day activities, workload priorities, and task clarity across programme delivery • Collaborate with Sales, Events, Marketing, and Insights teams • Contribute to consistent ways of working and improve delivery quality across events • Contribute data to event retrospectives and identify improvement opportunities • Suggest enhancements to workflows, SOPs, templates, timelines, and communication processes • Support best practices in targeting, outreach, data capture, and attendee engagement • Anticipate risks and implement preventive solutions • Track acquisition progress, delegate confirmations, meeting scheduling, attendance approvals, and delivery risks • Provide ongoing updates for cross-team alignment and timely action • Produce post-event insights and recommendations • Contribute to broader Sponsor Success reporting

🎯 Requirements

• Strong experience delivering executive-level engagement programmes, event operations, sponsorship delivery, or high-value client engagement • Proven ability to manage complex, multi-stakeholder workflows across global events and time zones • Skilled communicator able to engage confidently with high-level CSP executives and senior sponsor representatives • Experience working in fast-paced, deadline-driven environments • Strong organisational and prioritisation skills • Excellent problem-solving ability and sound judgement when managing escalations or time-sensitive issues • High attention to detail and ability to maintain accuracy across multiple concurrent workstreams • Familiarity with telecoms, technology, B2B events, or curated meeting programmes is beneficial • Proficiency with CRM systems, scheduling tools, and project management platforms is an advantage

🏖️ Benefits

• Fully remote work arrangement • Full-time employment • Global, year-round program of digital and in-person events • Inclusive workplace committed to belonging, respect, support, fairness, and freedom from bias

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