Field Technician

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $27 - $48 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

👻 Ghost score 0%

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T-Mobile

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

📡 Telecommunications

Telecommunications

T-Mobile is a leading wireless network operator in the United States known for its 'Un-carrier' approach, which focuses on customer-centric mobile services and flexible plans. The company is committed to providing excellent employee benefits, including health insurance, parental leave, and ongoing education support, to create a vibrant work culture. T-Mobile offers a variety of career paths in areas such as business sales, technology, and customer experience. They prioritize creating extraordinary experiences for both their employees and customers and are continuously innovating to lead in connected living. T-Mobile is also actively engaged in expanding its 5G network coverage to provide faster and more reliable mobile services.

📋 Description

• Maintain a territory spanning the Piedmont Triad region and North Carolina/Virginia border • Provide technical support to resolve network performance issues and contribute to outage resolution • Manage smaller projects or project segments and deliver accurate status and progress updates • Identify and recommend maintenance and repair process improvements to senior staff and management • Assist in developing job aids, scopes of work, and procedural documentation with senior technicians • Complete required training to maintain current knowledge of systems, products, and organizational standards • Support network operations to maintain and improve network performance and reliability • Provide technical assistance, manage smaller projects, and contribute to operational process improvements • Perform other duties and projects assigned by business management • Participate in day/night work and an on-call rotation covering weekends and holidays • Travel throughout the assigned market and on-call coverage area

🎯 Requirements

• Bachelor's Degree OR combination of education and experience deemed equivalent (Required) • Vocational/Technical Training or related field (Preferred) • 2-4 years working experience in Field Operations and maintenance (Preferred) • 2-4 years wireless telecommunications or other related experience (Preferred) • Basic operational knowledge of electronics and interconnecting circuits, including RF transmitters, antenna systems, AAV, fiber, microwave radio, AC-DC power systems, and AI • Practical knowledge of Radio Access Network (RAN) architecture, components, and operations • Understanding of wireless backhaul technologies and configurations, including microwave and fiber-based solutions • Experience with or ability to learn RAN equipment and 5G NR standards • Working knowledge of base station equipment, installation, configuration, and maintenance • Ongoing training, certifications, and hands-on skill development • Familiarity with disaster recovery protocols and contingency plans • Ability to identify, diagnose, and resolve network issues across hardware and software systems • Ability to plan, coordinate, and complete field assignments while managing time, resources, and priorities • Ability to provide hands-on technical assistance and field-level support • Attention to detail • Problem solving and troubleshooting ability • Proficiency with Microsoft Office Suite and similar productivity tools • Understanding of Internet Protocol and willingness to use AI-driven tools • Ability to use fiber test, line and antenna test equipment (Preferred) • Excellent verbal and written communication skills (Preferred) • Self-motivated and able to show initiative (Preferred) • Basic leadership skills and ability to prioritize multiple tasks (Preferred) • Ability to work independently and in a team environment (Preferred) • Flexibility with changing environments and priorities (Preferred) • Flexible hours, including day and night work, weekends, holidays, and on-call rotation (Required) • Ability to lift 50-70 pounds and work outside in the elements (Required) • Must be at least 18 years of age • Must be legally authorized to work in the United States • Travel required • DOT-regulated position

🏖️ Benefits

• Annual stock grant • Employee stock purchase plan • 401(k) • Free, year-round money coaches • Medical, dental and vision insurance • Flexible spending account • Paid time off • Up to 12 paid holidays • Paid parental and family leave • Family building benefits • Back-up care • Enhanced family support • Childcare subsidy • Tuition assistance • College coaching • Short- and long-term disability • Voluntary AD&D coverage • Voluntary accident coverage • Voluntary life insurance • Voluntary disability insurance • Voluntary long-term care insurance • Mobile service and home internet discounts • Pet insurance • Commuter and transit programs • Career growth and employee development opportunities