Care Account Operations Advisor

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

SaaS • B2B • Hospitality

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Serve as a subject matter expert on all account operations processes • Handle complex customer inquiries and issues via phone, chat, and email with empathy and precision • Own a case queue end-to-end, driving timely and accurate resolution • Partner cross-functionally with Sales, Onboarding, Billing, Payments, and other teams to coordinate seamless support across the customer lifecycle • Maintain meticulous attention to detail when processing sensitive account information to prevent downstream errors • Proactively identify process gaps and contribute ideas that improve team efficiency and customer experience • Take on additional responsibilities as the team and business evolve

🎯 Requirements

• 2+ years of customer-facing experience, ideally in an escalations or account management environment • Demonstrated ability to navigate complex, multi-step issues with accuracy and calm under pressure • Exceptional written and verbal communication skills - you can explain complicated things clearly • Relentlessly detail-oriented with strong organizational habits • Comfortable partnering cross-functionally and advocating for the customer across teams • Strong sense of urgency and ability to prioritize in a fast-paced environment • Experience with Salesforce or another CRM is a plus

🏖️ Benefits

• Competitive compensation and benefits programs • Health insurance • 401(k) matching • Wellness programs • Flexible working hours • Professional development opportunities