Configuration Consultant III, Enterprise Restaurants

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $73k - $149k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Handle complex, high-liability restaurant implementations • Serve as an escalation point for difficult customer situations • Independently perform advanced MLM builds and manage intricate ToastWeb setups • Mentor new hires and peers • Identify gaps in standard operating procedures, workflows, and documentation • Collaborate with cross-functional teams to improve the customer onboarding experience • Lead high-stakes, multi-location Enterprise brand rollouts from design through go-live • Lead integration frameworks across dozens or hundreds of sites • Manage franchisee and corporate relationships and proactively mitigate brand-level risks • Navigate difficult customer relationships and drive escalations to completion • Lead cross-functional initiatives across the Enterprise deployment organization • Present scalable solutions to leadership

🎯 Requirements

• 5+ years of combined experience in POS, technology, or SaaS • Demonstrated experience implementing complex menu building and managing integrations • Experience delivering results that meet or exceed customers' quality expectations • Advanced understanding of Enterprise configurations and third-party integrations • Proven ability to own and drive cross-team escalations to resolution • Project management strength requiring no oversight • Ability to complete complex, multi-phased rollouts from start to finish • Ability to navigate multi-unit environments and bring structure to them • Ability to build cross-functional relationships and influence successful collaboration • Leadership by example and a scalable mindset • Nice to have: experience with Enterprise, Hotels, Sports, and Entertainment customers • Nice to have: experience in fast-paced, high-volume restaurants, hotels, sports, or entertainment venues • Nice to have: strong understanding of POS systems and restaurant operations workflows, or experience supporting multi-unit QSR or fast casual brands • Nice to have: project management certification (PMP or CAPM)

🏖️ Benefits

• Competitive compensation and benefits programs • Cash compensation, including overtime and bonus/commissions if eligible • Equity • Healthy lifestyle support • Flexible benefits to meet changing needs • Reasonable accommodations during the hiring process

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