Customer Success Manager II – SMB

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $75k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

SaaS • B2B • Hospitality

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Work closely with cross-functional partners in New Business Sales, Onboarding and Growth Sales Leadership to ensure proper alignment on pursuing opportunities for revenue growth • Build relationships and trust with customers through thoughtful attention and advocacy to drive the customer flywheel and increase referral opportunities • Retain & grow SaaS revenue through consultative engagements and new product recommendations tailored to the specific needs of each customer • Drive activation and adoption across Toast product suite by leveraging internal tools & resources to analyze product usage, demonstrate value & facilitate trainings • Confidently navigate all Toast POS modules & have a working knowledge of our partner landscape • Leverage Toast product knowledge to facilitate customer demos, troubleshoot basic functions of the POS and ensure the customer is getting the most out of Toast

🎯 Requirements

• Must be local to the San Antonio, TX area • 2+ years of Account Management, Sales or equivalent experience • Success operating independently and navigating competing priorities • High technical aptitude allowing for quick learning and adoption of technical concepts and language • Proven track record of success in meeting and exceeding goals • Excellent communication, organizational, and influencing skills • Flexibility & adaptability • Problem solving mindset, ability to think critically

🏖️ Benefits

• Competitive compensation and benefits programs • Health insurance • Paid time off • Professional development opportunities • Flexible working hours • Remote work options