Manager, Managed Marketing

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $115k - $184k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🎡 Marketing

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

SaaS • B2B • Hospitality

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Hire, develop, coach and manage a team of Marketing Success Managers • Lead and develop a high‑performing team of 10-12 Specialists: hire/onboard, set goals, run weekly 1:1s, conduct QA reviews, and create career development paths • Handle escalations and quality: serve as the first line for customer escalations • Develop and implement innovative ways to work smarter and scale the team

🎯 Requirements

• 8+ years in customer success or marketing • 2+ years experience successfully leading & managing teams • Process-oriented leader with a track record of building playbooks, SLAs, and QA mechanisms that scale; comfortable with capacity planning and workload management • Excellent communication, interpersonal and writing skills • Love for developing people in a high growth environment • Enthusiastic about technology with demonstrated technical aptitude • Strong project management skills and an ability to multitask • Creative, analytical and execution-oriented • Ability to effectively operate both strategically and tactically • Hospitality background is a nice to have.

🏖️ Benefits

• Competitive compensation and benefits programs • Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities