Tax Operations Manager

Job not on LinkedIn

🔥 14 minutes ago

🇺🇸 United States – Remote

💵 $116k - $186k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Tax

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

SaaS • B2B • Hospitality

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Manage, coach, mentor, and develop team members across the Tax Payments team and Tax Health Check program, fostering accountability and a culture of continuous improvement. • Build and maintain quality control frameworks for the Tax Payments team, ensuring accurate and timely collection and payment of customer payroll taxes across all processing cycles. • Drive standardization and disciplined execution of Tax Payments team processes, identifying and closing gaps in workflows to reduce error rates and improve throughput. • Lead process improvement initiatives for the Tax Health Check program with the goal of increasing the volume of customers successfully provisioned and protected from negative tax filing or payment experiences. • Oversee Tax Health Check specialists as they guide customers through TPA linking, Tax ID registration, and tax deliverable setup, ensuring a consistent and high-quality customer experience. • Monitor workflow efficiency and audit operational performance across both functions; identify trends, surface risks, and implement corrective actions as needed. • Build, maintain, and regularly present key performance indicators and OKR progress to stakeholders, including senior leadership.

🎯 Requirements

• 7+ years of professional experience, including 4+ years of payroll tax experience • 2+ years of people management or team leadership experience • Demonstrated ability to build, document, and execute standardized operational processes • Experience designing or operating quality control programs within a tax, payroll, or financial operations environment • Track record of driving measurable process improvement outcomes • Strong communication, interpersonal, and analytical skills with the ability to operate across all levels of the organization • Solution-oriented with proven ability to manage multiple priorities in a high-paced, fluid environment • Proficient in Microsoft Excel

🏖️ Benefits

• Competitive compensation and benefits programs • Health insurance • Flexibility to meet changing needs