Receptionist

🔥 1 hour ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TopDog Law

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

TopDog Law is a national marketing network and personal injury law firm brand that connects injured individuals with local counsel across the United States. The organization (including Helm Law Group, LLC) focuses on accident and injury cases — car and truck accidents, medical malpractice, birth injuries, nursing home abuse, sexual abuse, slip-and-fall, workers' compensation, and wrongful death — offering free case reviews and contingency-fee representation. TopDog Law operates a network of partner firms licensed in different states, maintains multiple offices nationwide, and emphasizes client communication, advertising-driven outreach, and connecting clients to local licensed attorneys.

📋 Description

• Serve as the first point of contact for clients, medical providers, courts, and business partners by answering inbound calls through Genesys Cloud with professionalism, empathy, and urgency. • Deliver an exceptional client experience by resolving common questions on the first interaction whenever possible and minimizing unnecessary call transfers. • Route callers to the appropriate attorney, paralegal, case owner, or department using established call routing procedures. • Accurately document client interactions, update case information, and maintain detailed records within Filevine and other internal systems. • Monitor voicemail queues and ensure messages are routed or addressed within established service level expectations. • Protect the confidentiality of all client and firm information in accordance with company policies and legal requirements. • Receive, sort, scan, distribute, and prepare incoming and outgoing mail, including legal documents, settlement checks, certified mail, and other time-sensitive correspondence. • Coordinate with attorneys, paralegals, and administrative staff to ensure documents and mail are delivered accurately and promptly. • Prepare overnight shipments, courier packages, and certified mail as needed. • Maintain organized mail logs, tracking records, and chain-of-custody documentation where applicable. • Assist with general office administrative responsibilities, including filing, scanning, copying, inventory management, and maintaining office supplies. • Meet or exceed established service level expectations for responsiveness, quality, professionalism, and client satisfaction. • Identify opportunities to improve workflows, client experiences, and operational efficiency. • Support firm-wide initiatives, process improvements, and special projects as assigned. • Perform other client support and administrative duties as needed to support business operations.

🎯 Requirements

• High school diploma or equivalent required • Prior receptionist, customer service, or administrative experience preferred • Excellent verbal and written communication skills with professional phone etiquette • Strong organizational skills and exceptional attention to detail, with the ability to manage multiple priorities in a fast-paced environment • Comfortable learning and utilizing technology including Genesys Cloud, Filevine, Microsoft Office, and Google Workspace • Ability to maintain confidentiality and handle sensitive information with discretion • Client-first mindset with strong problem-solving skills and the ability to work independently across multiple departments • Experience in a legal office or professional services environment is a plus, but not required

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) with company match • HSA • Life insurance • Disability coverage • Paid time off • Parental leave