Account Manager III

🕒 July 8

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Toray Advanced Composites

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🚀 Aerospace

🏭 Manufacturing

🚘 Automotive

Aerospace • Manufacturing • Automotive

Toray Advanced Composites is a global supplier and manufacturer of high-performance composite materials and engineered composite parts. Its product portfolio includes thermoplastic and thermoset UD tapes and prepregs, reinforced thermoplastic laminates, bulk molding compounds, high-temperature RTM resins, composite tooling materials, adhesives, surfacing films, syntactics, and lightning strike solutions, plus parts, compression-molded components and expert engineering services. Toray serves demanding markets including aerospace (aerostructures, radomes, aircraft interiors, advanced air mobility), space and satellite launch vehicles, high-performance automotive and motorsport, consumer electronics, medical, recreational, industrial and oil & gas, positioning itself as a B2B partner for engineered composite solutions.

📋 Description

• Manage current sales and the development of new sales to achieve the optimum balance of profitability and market share • Strategic thinking and create a strategic business plan that reflects a focus on The Boeing Company’s business objectives and strategies to align to those objectives with ours • Ability to recognize the customer’s need and apply this knowledge in business and sales growth and sales retention for the client • Manage by leading the execution of new product design-in and qualification for key OEM accounts with a Boeing Company focus, including developing customer product specifications, establishing, and managing customer product qualification of new products, and managing the ramp-up of new product deliveries • Successfully seek out and qualify leads and effectively profile new accounts • Develop and improve sales strategies to target existing and potential accounts • Work to revenue targets and KPI's as set by the department/company • Oversee and manage the interaction and account satisfaction with the company • Develop strong relationships with the customer at various levels and internal relationships within the company to strengthen the overall relationship • Ensures all Customer and Account-Facing services are provided in a consistent and timely fashion • Resolves or appropriately escalates customer service issues in conjunction with operations including enlisting the support of Quality, Expert Services, Procurement and Production • Coordinate with the compliance department on knowing and understanding regulations and the implication to customer impact • Prepare and support forecasts, pricing documentation, presentations of customer reports with meaningful analytics, trending and recommendations for program improvement based on findings • Lead, direct, and guide the organization toward material qualification targets which assures an expanded sales base and increased customer penetration • Provide direction and customer feedback to: R&D for new required products, Technical Service on qualifications and product related technical problems, and Production and Quality Assurance on current material performance • Assess and contribute to the following: (1) direction of new product development activities, (2) establishment of market pricing and contract negotiations, and (3) the path of product qualification to key programs • Provide a high level of support to our Inside Sales, Quality, and Production teams in obtaining, maintaining, and expanding business • Build partnerships with consumers and Toray to resolve service issues within a timely manner • Accountable for overall retention of accounts in assigned book of business

🎯 Requirements

• Bachelor’s degree is preferred however Associates or equivalent experience is required • More than 5 years of experience in customer service, inside sales or account management • Knowledge of composite materials, properties, production, qualifications, and processes, as well as, applications, part design engineering and material production and fabrication is essential • Sensitivity for cost methods and financials is required • Strong presentation, time management and teamwork skills • Comfortable interfacing and developing professional relationships with internal and external customers • Knowledge about ERP systems (Microsoft Dynamics AX) and previous ERP experience preferred • Experience with MS Office suite • Clear understanding of international regulations and international shipment processes • Ability to solve practical problems and resolve customer issues effectively and efficiently • Attention to detail in composing and proofing materials, establishing priorities and meeting deadlines • Knowledge of measurements conversion and weights in metric and standards • Maintaining work areas in a neat, orderly and safe manner • Ability to travel nationally and internationally as needed • Must be able to communicate clearly (written and verbally) in English • Must occasionally lift and/or move up to 25 pounds • Follow safety procedures for PPE (personal protection equipment) • Ability to prioritize and juggle multiple items